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About the Role

USAirports is seeking flight line service agents for A and B shifts to fill positions that offer a rewarding work experience in a state-of-the-art facility at the Frederick Douglass - Greater Rochester International Airport. This role involves fueling and deicing commercial airliners and private jets, assisting passengers and pilots with pre-flight services, and towing aircraft.

Responsibilities

• Refueling aircraft.
• Deice aircraft.
• Refueling ground service equipment.
• Driving fuel trucks and ground support vehicles.
• Parking, towing, storing, and securing aircraft.
• Directing the movement of aircraft and vehicular traffic on the aircraft operating area.
• Policing the ramp, lounges, and auto parking areas, ensuring cleanliness and security.
• Moving aircraft in and out of hangar.
• Assisting passengers in an appropriate manner.
• Meeting arriving and dispatching departing aircraft.
• Monitoring and maintaining fuel inventories on fuel trucks.
• Provide lavatory service, water service and supply restocking as requested.
• Provide shuttle service for passengers and crew as required.
• Assist with general cleaning and clearing debris from ramp, building and customer areas.
• Maintain a high regard for customer service for flight crews and passengers.
• Successfully and timely complete USAirports training and computer-based training modules.
• Perform other duties as assigned by management.

Requirements

• Minimum 18 years of age.
• Required documentation: valid Driver’s License, birth certificate and/or passport.
• Able to pass a 10-year background check and receive/maintain an airport security badge.
• Able to acquire customs seal through US Customs and Border Patrol.
• Excellent dependability, communication, and professionalism required.
• Ability to work flexible hours and shifts, including holidays and weekends.
• Able to work in a fast-paced work environment with efficiency and accuracy.
• Able to perform repetitive tasks and motions, including bending, standing, sitting, squatting, kneeling, crawling, and twisting for extended amounts of time.
• Must be able to lift and carry 50 lbs. from floor to waist level.
• Must be willing and able to work at heights up to 45’ in a bucket truck and up to 12’ on a ladder.
• Must have sufficient vision and ability to safely perform the essential functions of the position.
• Ability to wear PPE (personal protective equipment) such as ear protection, safety glasses, gloves, high visibility clothing when required.
• Experience in airline, hospitality/resort, personal customer service industries and/or military service a plus but not necessary.

Skills

• Customer service

Location

• Frederick Douglass - Greater Rochester International Airport

Work Type

• Full-Time
• Part-Time

Experience Level

• Based on Experience

Salary/Compensations

• $17.00 to $23/hr. Based on Experience

Benefits

• Full-time benefits include medical, dental, vision, life insurance, short term disability, optional accident and critical care insurance, paid vacation, paid holidays, paid sick time and 401(k).
• Part-time benefits include paid sick time.

About the Company

• USAirports is a family-owned, full service FBO that operates 24/7/365 and serves the general aviation community in a state-of-the-art facility at the Frederick Douglass - Greater Rochester International Airport.
• USAirports provides a full range of amenities and support services such as fueling, deicing, hangaring, aircraft maintenance, cargo handling, tie-down, and ramp parking to the airlines, general aviation and transient aircraft on the airfield.

Equal Opportunity

• USAirports is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
• We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by Federal, State, or Local laws.
• This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall leave of absence, compensation, benefits, training, and apprenticeship.
• USAirports makes hiring decisions based solely on qualifications, merit, and business needs at the time.
• USAirports will recruit, hire, train and promote qualified individuals without regard to race, color, religion, sex, veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment.
• USAirports does not discriminate on the basis of national origin or citizenship status as provided in the Immigration Reform and Control Act of 1986.