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About the Role

Under the supervision of the Residential Director, the Case Manager/Housing Counselor provides housing stabilization and supportive case management services to individuals and families in the ESSHI Permanent Supportive Housing Program. Utilizing a Housing First, trauma-informed, and recovery-oriented approach, the role assists residents in maintaining stable housing, achieving individualized goals, accessing community resources, and increasing self-sufficiency. The position is responsible for assessments, service planning, resource coordination, advocacy, documentation, and supportive service delivery.

Responsibilities

Conduct housing pre-screenings and eligibility reviews.
Complete intake assessments upon admission.
Identify participant strengths, needs, barriers, supports, and service priorities.
Participate in admissions and orientation activities.
Assist with development of initial housing stabilization strategies.
Develop individualized Service Plans within 30 days of program admission.
Establish measurable goals with participants related to housing stability, wellness, recovery, employment, education, benefits, and self-sufficiency.
Complete Service Plan reviews and updates quarterly.
Complete annual Service Plan revisions.
Help participants learn and maintain independent living skills.
Assist participants with apartment upkeep and housing responsibilities.
Support development of budgeting and financial management skills.
Assist with menu planning, nutrition education, and daily living skills development.
Promote long-term housing retention and stability.
Assist participants in obtaining and maintaining public benefits.
Coordinate applications and recertifications for SNAP, Medicaid, SSI, SSDI, Public Assistance, and other entitlement programs.
Connect participants with healthcare, behavioral health, substance use treatment, employment, education, and vocational services.
Coordinate with Health Homes and Care Managers.
Advocate for participant needs with community agencies and service providers.
Facilitate referrals and linkages to supportive services.
Coordinate care with treatment providers and community partners.
Participate in case conferences and multidisciplinary meetings.
Conduct home visits based on participant needs and program requirements.
Monitor participant progress toward Service Plan goals.
Assess housing stability and emerging needs.
Address barriers impacting housing retention.
Maintain resident charts and service documentation.
Complete case notes documenting all participant interactions.
Document home visits, referrals, assessments, outcomes, and follow-up activities.
Maintain releases of information and consent forms.
Ensure documentation complies with OASAS, ESSHI, agency, and funding requirements.
Participate in outreach and recruitment efforts.
Assist with community presentations and referral development.
Participate in staff meetings, supervision, and required training activities.
Complete discharge planning and transition support.
Coordinate referrals for continuing services.
Complete discharge summaries and required closing documentation.
Perform other related duties as required.

Requirements

Associate degree in Human Services, Social Work, Psychology, Counseling, Sociology, Criminal Justice, or a related field preferred.
Minimum one (1) year of experience working with individuals experiencing homelessness, substance use disorders, domestic violence, mental health conditions, or other vulnerable populations.
Relevant years of experience and education will be considered.
Adheres to all applicable federal, state, local, funder, and agency laws, regulations, policies, and procedures, including those governing confidentiality, privacy, documentation, client records, mandated reporting, incident reporting, and participant rights.
Maintains accurate and timely case records, service plans, progress notes, home visit documentation, releases of information, and other required documentation in accordance with OASAS, ESSHI, and agency standards.
Reports incidents, safety concerns, abuse allegations, hospitalizations, deaths, and other reportable events in accordance with agency, ESSHI, OASAS, Justice Center, and funder requirements.
Completes required training and participates in supervision, quality assurance activities, program monitoring, and corrective action initiatives as assigned.
Any offer of employment will be contingent upon successful completion of a background check.
Employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting.
Specific vision abilities required include close vision, distance vision and ability to adjust focus.

Skills

Housing stabilization
Supportive case management
Housing First approach
Trauma-informed approach
Recovery-oriented approach
Assessment
Service planning
Resource coordination
Advocacy
Documentation
Supportive service delivery
Independent living skills
Budgeting
Financial management
Nutrition education
Daily living skills
Housing retention
Public benefits assistance
Healthcare coordination
Behavioral health coordination
Substance use treatment coordination
Employment services coordination
Education services coordination
Vocational services coordination
Care coordination
Community resource linkage
Discharge planning

Location

Tompkins/Tioga

Work Type

Full-Time
35 hours

Experience Level

Minimum one (1) year of experience

Education Level

Associate degree preferred

Salary/Compensations

$23.00/hr.

Benefits

Competitive salary
403b retirement plan
Generous time off package
Work-life balance
Comprehensive benefits package
Supportive and collaborative environment
Opportunities for growth and development
Intrinsic reward of truly making a difference in people's lives

About the Company

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities of Tompkins/Tioga’s Mission is to support all people in need and advocate for social justice and human dignity.
We envision a just and compassionate community rooted in love and the dignity of all people.
Our objectives are to address the needs of the community’s most vulnerable people and to challenge conditions causing poverty and despair.
We serve people regardless of their religion, beliefs, race, or ethnicity.
We support all people in need, no matter how they identify.
We want our staff to represent the communities we serve.
We welcome applicants from all backgrounds.
Be yourself, because everyone else is already taken!
If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day.
Be a part of something truly special.

Equal Opportunity

Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet