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About the Role

Under the supervision of the Residential Director, the Residential Assistant provides administrative and operational support to the ESSHI Permanent Supportive Housing Program. The Residential Assistant supports housing operations, resident engagement activities, rent collection tracking, occupancy documentation, and program administration. This position helps ensure efficient program operations, promotes housing stability, and fosters a welcoming, trauma-informed, and person-centered environment for program participants.

Responsibilities

Collect and document resident rent payments.
Maintain rent ledgers and payment records.
Assist with tenant rent calculations.
Track rent arrears and notify supervisory staff regarding payment concerns.
Assist with annual income recertification documentation.
Support preparation of monthly rental reports.
Maintain organized resident files.
Ensure occupancy agreements and required forms are completed and filed.
Assist with annual occupancy agreement renewals.
Maintain demographic and housing documentation.
Track required resident forms and signatures.
Assist with resident admissions and orientation activities.
Support move-in and move-out processes.
Prepare resident welcome materials and program packets.
Coordinate scheduling of apartment inspections.
Assist in maintaining housing program records.
Coordinate resident activities and community events.
Assist with tenant meetings and resident engagement initiatives.
Promote resident participation in program activities.
Support development of tenant leadership opportunities.
Assist with wellness and community integration activities.
Provide administrative support to the Residential Director.
Schedule meetings, appointments, and activities.
Assist in preparation of reports and correspondence.
Maintain activity calendars and program schedules.
Support tracking of program performance measures.
Serve as a professional point of contact for residents, landlords, vendors, and community partners.
Coordinate communication regarding non-clinical housing issues.
Support resolution of routine resident concerns.
Assist with housing program logistics and operations.
Participate in agency and program on-call coverage rotations as assigned.
Complete other duties as assigned.
Maintain confidentiality in accordance with agency policy and applicable regulations.
Complete documentation accurately and timely.
Report incidents, safety concerns, and critical events in accordance with agency, ESSHI, OASAS, and funder requirements.
Participate in required training and assist in maintaining compliance with ESSHI, OASAS, and agency requirements.
Adhere to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards.

Requirements

Minimum one (1) year of administrative, housing, property management, tenant services, accounting, or human services experience.
Must be available to participate in evening, weekend, and on-call coverage rotations as assigned.
Employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting.
Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Any offer of employment will be contingent upon successful completion of a background check.

Skills

Administrative support
Operational support
Housing operations
Resident engagement
Rent collection tracking
Occupancy documentation
Program administration
Communication

Location

Tompkins/Tioga

Work Type

Full-Time
35 hours

Experience Level

Minimum one (1) year of administrative, housing, property management, tenant services, accounting, or human services experience.

Education Level

High School Diploma or GED required.
Associate degree in Business Administration, Human Services, Office Administration, Accounting, or related field preferred.

Salary/Compensations

$21.00/hr.

Benefits

Competitive salary and 403b retirement plan
Generous time off package and work-life balance
Comprehensive benefits package
Supportive and collaborative environment
Opportunities for growth and development
Intrinsic reward of truly making a difference in people's lives

About the Company

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities of Tompkins/Tioga’s Mission is to support all people in need and advocate for social justice and human dignity.
We envision a just and compassionate community rooted in love and the dignity of all people.
Our objectives are to address the needs of the community’s most vulnerable people and to challenge conditions causing poverty and despair.
We serve people regardless of their religion, beliefs, race, or ethnicity.
We support all people in need, no matter how they identify.
We want our staff to represent the communities we serve.
We welcome applicants from all backgrounds.
Be yourself, because everyone else is already taken!
If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day.
Be a part of something truly special.

Equal Opportunity

Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people.
EOE/AA Disability/Vet