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About the Role

Provide intake and ongoing care management services to individuals living in Monroe, Finger Lakes or Southern Tier Regional Counties who have been diagnosed with one or more chronic illnesses. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.

Responsibilities

• Serve as contact for referrals and conduct necessary screening and/or follow up for client to proceed with intake.
• Provide client-guided care management services to caseload assigned, maintaining accurate and verifiable documentation of all services rendered.
• Complete comprehensive and detailed assessments, reviews, crisis plans, and care plans as required by standards set by DOH and lead Health Home contractors.
• Demonstrate, promote and practice cultural competency towards clients through respect and understanding.
• Recognize and embrace diversity through supporting and encouraging the strengths of everyone served.
• Provide meaningful core services for each client assigned monthly and as needed, to ensure all care plan goals are addressed.
• Maintain accessibility for clients during the workday utilizing a team approach.
• Assist clients in the acquisition and maintenance of public benefits.
• Provide linkage/referrals and coordination of resources/support for medical care, mental health, social, recreational, and housing/basic needs.
• Remain current in the field, support and implement best practice service models within the program.
• Make independent decisions and recommendations regarding immediate risk factors presented and provide crisis intervention and follow-up as needed.
• Be available to clients in their homes/communities including working outside of normal business hours as needed.
• Provide on-call availability via cell phone to Health Home program as needed.
• Serve as client advocate.
• Facilitate the development of a Care Team to carry out individualized and strength-based Plan of Care through regular case conferences and case reviews.
• Participate in staff meetings and other Care Coordination department activities.
• Ensure compliance with all applicable local, State, Federal and Health Home Network regulations and agency policies.
• Participate in mandatory ongoing training and professional development offered.
• Represent Catholic Charities Family and Community Services on appropriate boards and committees as assigned by CC Director.
• Participates in relevant Agency meetings and/or trainings.
• Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops.
• Support the Agency's Mission, Vision, Values and Strategic Plan, including supporting the Agency's Core Competency initiatives.
• Perform other related duties as required.

Requirements

• Possesses a valid NY State Driver’s License and a Driver’s record considered acceptable by the agency and insurance carrier.
• Bilingual (English/Spanish) is required for some positions.
• Employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting.
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
• Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards.
• All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program.
• Any offer of employment will be contingent upon successful completion of a background check.

Skills

• Care management
• Documentation
• Person-centered approach
• Cultural competency
• Team approach
• Crisis intervention
• Client advocacy

Location

• Monroe
• Finger Lakes
• Southern Tier Regional Counties

Work Type

• Full-Time
• Monday-Friday

Experience Level

• Two to four years of practical experience working with individuals with disabilities or chronic illnesses.

Education Level

• Bachelor’s Degree

Salary/Compensations

• $25.00/hr.

Benefits

• Competitive salary
• 403b retirement plan
• Generous time off package
• Work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives.

About the Company

• Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years.
• We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential.
• We proudly serve and employ people from all backgrounds and experiences.
• If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day.
• Be a part of something truly special.

Equal Opportunity

• Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people.
• EOE/AA Disability/Vet