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About the Role

As an Account Manager I, you will resolve client payroll and HR system challenges, foster exceptional customer relationships through technical expertise, and deliver outstanding customer service by effectively utilizing resources and prioritizing issues. You will serve as the primary point of contact within a dedicated client support team, assuming full responsibility for maintaining and enhancing client relationships.

Responsibilities

Maintain consistent availability and manage workloads for optimal accessibility.
Troubleshoot and resolve client issues, escalating when necessary.
Champion clients' interests and deliver clear, effective resolutions.
Collaborate with internal technical experts to provide optimal solutions.
Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics.
Leverage resources to source and validate answers.
Document issues while adhering to payroll policies.
Ensure seamless client support and embrace feedback to adapt behaviors.
Complete educational courses and assigned training within designated timeframes.
Proficiently multitask, respond promptly, and ensure timely follow-up.
Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.
Exhibit professional written and verbal communication consistently with internal and external stakeholders.
Provide clients with guidance on HR and Payroll best practices, software change management, and alignment with Paylocity products.

Requirements

Bachelor’s degree
Proficiency in Microsoft Office suite
Strong written communication skills for business correspondence
Strong team player with attention to detail
Self-starter with the ability to handle multiple projects at once
Ability to sit for extended periods (7-8 hours a day)
Ability to operate a computer, use phone systems, and type, including using multiple software programs and inquiries simultaneously

Skills

Analytical thinking
Problem-solving
Time management
Communication
Decision-making
Technical expertise
Customer service

Location

Rochester, NY

Work Type

In-Office

Experience Level

Entry Level

Education Level

Bachelor's degree

Salary/Compensations

$23-$24/hr

Benefits

Medical
Dental
Vision
Life
Disability
401(k) match
Perks that support you, your family, and your finances
Career development

About the Company

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce.
The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
At Paylocity, people matter most and have always been at the heart of our business.

Equal Opportunity

Paylocity is an equal-opportunity employer.
Paylocity is committed to the full inclusion of all individuals.
We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.
At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities.