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About the Role

Under general supervision, the Surgery Coordinator will provide outstanding service to patients and physicians in all verbal and direct communications.

Responsibilities

• Manage the surgery schedule for physicians within a 24-hour window upon physician's decision.
• Create surgery packets and advise patients of all steps for pre-operative evaluation and post-operative appointments.
• Work as an effective team member with other Surgery Coordinators in POD ensuring that appropriate information is communicated to providers, CMAs, and Nurses regarding surgery and/or procedures.
• Provide patients with all relevant information regarding surgical clearance prior to the start of medications.
• Provide instructions to ensure all Radiology and Scans are made available to the provider.
• Communicate provider requests to change schedule to COO and POD Manager via email.
• Document all correspondence with patients regarding medical issues and/or clarification of services rendered in Nextgen.
• Maintain positive and respectful dialogue at all times and communicate issues appropriately through the chain of command to facilitate problem resolution.
• Answer calls within 3 telephone rings to provide satisfactory customer service.
• Utilize appropriate communication skills with customers at all times.
• Perform other duties as required.

Requirements

• High School Diploma or the Equivalent.
• Minimum of 2 years' experience in Surgery Scheduling.
• Excellent customer service skills, both internally and externally.
• Excellent organizational, time management, and follow-through skills.
• Ability to interact with team members in a fast-paced environment while maintaining a high level of professionalism.
• Ability to greet patients and visitors, whether in person or on the telephone, in a pleasant, helpful, and professional manner at all times.
• Excellent grammar and communication skills to relay appropriate and accurate information to patients.
• Ability to follow both oral and written communication.
• Proficiency and working knowledge of Medical software applications, e.g., EMR, as well as Microsoft Office Applications.
• A valid State of Georgia Driver's License and reliable transportation are required.
• This position requires a substantial amount of standing, sitting, and working at a computer station throughout the day.
• Must be flexible and available to work at different locations throughout Georgia Urology.

Skills

• Surgery Scheduling
• Customer Service
• Organizational Skills
• Time Management
• Follow-through Skills
• Professionalism
• Communication Skills
• Grammar
• EMR Software
• Microsoft Office Applications

Location

• Georgia

Work Type

• Full-time

Experience Level

• 2 years

Education Level

• High School Diploma