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About the Role

The Residential Aide Shift Supervisor (RAS) is responsible for assuring the general welfare, security, and safety of residents, staff, and the facility at Baxter Safe Haven, a transitional housing program for adults experiencing homelessness. This role involves supervising the Residential Aides team to ensure quality service delivery and a safe environment for residents.

Responsibilities

• Train and support Residential Aide (RA) staff on client care, agency policies, and best practices.
• Provide daily supervision to RA staff to ensure consistent service quality.
• Lead staff meetings to discuss resident issues, operations, policies, and program outcomes.
• Coordinate RA schedules and plan coverage.
• Review and submit payroll for Residential Aides.
• Oversee and conduct intakes, notifying the Program Director of any changes or concerns.
• Oversee the CARES intake system to ensure timely client admissions.
• De-escalate client conflicts and incidents using client-centered care and appropriate responses.
• Supervise daily food service and act as a liaison with the meal provider.
• Work with directors to define, document, and update building rules for residents and ensure compliance.
• Ensure timely and appropriate response to building emergencies and follow incident reporting guidelines.
• Ensure compliance with health, fire, and safety codes, and handle violations.
• Perform daily facility and resident room inspections to identify risks and hazards.
• Oversee contracted security services to ensure adherence to policies.
• Enter and monitor maintenance requests in the contractor database and follow up on completion.
• Work with the Program Director on staff development and training needs.
• Stay informed on contract requirements and ensure compliance.
• Communicate goals, monitor performance outcomes, and implement improvement plans.

Requirements

• Minimum of 2 years of supervisor experience required.
• Experience in a safe haven, shelter, or supportive housing environment preferred.
• Food handler's license required within the first month of hire.
• F-80 Certification required within the first 90 days of hire.
• Ability to work in the Microsoft Office Suite, proficient in Word, Excel, and Outlook.
• Experience with CARES system is a plus.
• Familiarity or ability to learn cloud-based payroll platforms like Paycom.

Skills

• Excellent organizational skills
• Excellent communication skills
• Excellent writing skills
• Excellent computer skills
• Strong leadership skills
• Proactive to program needs
• Teamwork driven focus
• Experience with mental health
• Experience with substance use
• Experience with homelessness

Location

• Elmhurst, NY

Work Type

• Full-time
• Onsite

Experience Level

• 2+ years supervisor experience

Education Level

• High School Diploma/GED

Salary/Compensations

• $62,400.00 - $67,400.00

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Commuter benefits
• Employee Assistance Program (EAP)
• Flexible Spending Accounts
• 403B Thrift Retirement Plan
• 12 Annual Sick Days
• 12 Agency Holidays
• 20 Days or 4 Weeks of Paid Time Off
• Additional week (5) of paid time off after 5 years of employment

About the Company

• Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are established Manhattan community-based agencies supporting approximately 30,000 New Yorkers.
• They are leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults throughout Manhattan and New York City.
• The organizations work for a fair and just society where all people have the opportunity to make choices that lead to better lives.
• Baxter Safe Haven provides transitional housing to 75 adults experiencing homelessness with the goal of permanent housing.
• On-site services include case management, entitlement assistance, medical and psychiatric care, substance use counseling, group activities, meals, recreation, and 24 hour/7 day per week front desk security.

Equal Opportunity

• Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.