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About the Role

We are seeking a highly organized and execution-focused Learning Operations Manager to support the successful delivery of instructor-led training (ILT) programs across North America. In this role, you will own how training engagements are planned, organized, and executed end-to-end, ensuring every delivery is structured, ready, and runs smoothly from kickoff through completion. You will work closely with Account Managers, Customer Success Managers, and cross-functional teams to ensure training engagements are well-planned, fully prepared, and delivered without operational friction. This is an ideal opportunity for someone with strong project management experience in training or learning environments who thrives on managing details, aligning stakeholders, and driving execution.

Responsibilities

Run the operational delivery of instructor-led training engagements from confirmed sale through completion
Partner with internal teams to align scheduling, course materials, and delivery readiness
Partner with customer-facing teams to ensure training engagements are clearly defined, properly scoped, and set up for success
Drive execution across multiple concurrent engagements, ensuring priorities, deadlines, and dependencies are managed effectively
Ensure instructors and customers are fully prepared and aligned ahead of each session
Identify risks early and resolve issues quickly to keep delivery on track
Maintain clear visibility into delivery status, schedules, and key milestones
Continuously improve how training engagements are run by identifying inefficiencies and strengthening processes

Requirements

5+ years of experience running operations, delivery, or project-based workstreams in a fast-paced environment
Experience in training, learning, or services delivery environments
Strong organizational skills with the ability to manage multiple priorities simultaneously
Excellent communication skills and cross-functional collaboration skills with the ability to keep stakeholders aligned and informed
Highly detail-oriented mindset with a bias toward action, structure, and follow-through
Familiarity with tools such as Salesforce, Excel, and collaboration platforms

Skills

Salesforce
Excel
Collaboration platforms

Location

North America
NYC

Work Type

Hybrid

Experience Level

5+ years

Education Level

PMP certification (preferred)

Salary/Compensations

$150-170K (NYC range)

Benefits

4 weeks of vacation per year, increasing to 5 weeks after 2 years
5 sick days
2 volunteer days
3 professional development days
12 US holidays
3% 401k match, increasing to 4% after two years
Medical, dental, and vision insurance (basic plans paid by company)
FSAs, HSA, supplemental insurances
$30/month cell phone reimbursement
$200 equipment stipend every two years
Pre-tax commuter benefits (for NYC office-based employees)

About the Company

QA Group is a high-growth, high-value company serving the skills and talent needs of the Fortune 500, helping them transform through a tech-enabled approach to developing their people and skills for real business outcomes.
As a CVC Capital Partners operating company, QA includes sub-brands like Cloud Academy and Circus Street.
QA Experts in technology talent and training services, helping individuals and businesses win in the digital revolution.
Cloud Academy: Technology platform and provider of cloud and specialist technology training with a library of over 40,000 hours of content.
Circus Street: Global provider of commercial skills including e-commerce, data analytics and digital marketing skills to businesses.
With a $350 million ARR and 40% year-on-year growth, QA is a household name for learning and e-learning in the UK and Europe, while the US team operates like a start-up within the larger business on the back of the Cloud Academy and Circus Street acquisitions.
Global Employees: 3,000
US Employees: 50
Funding Stage & Investors: Private Equity-backed by CVC Capital Partners
Be part of a rapidly growing team in a startup-like environment within a larger established company
Work on the cutting edge of tech-enabled learning and development solutions
Collaborate with Fortune 500 clients and drive real business outcomes
You’re excited to make an impact on people and business transformation

Equal Opportunity

We pride ourselves on being an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants.
We ensure that all applicants are treated equally and fairly throughout our recruitment process.
We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, socio-economic background, neuro-diversity, education, or any other basis prohibited by applicable law.