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About the Role
As a Concierge Services, Application Administrator, you will manage and optimize the PAR OPS back-office system for multiple clients, acting as an extension of their teams to ensure smooth operations and allowing them to focus on hospitality. Your primary responsibility will be to become a subject matter expert on our software to provide exceptional client service, with continuous learning and collaboration being key aspects of the role.
Responsibilities
- Perform ongoing database administration with a focus on quality and data integrity, becoming a trusted advisor to clients.
- Receive, interpret, and execute client requests with the primary goal of customer satisfaction in a results-driven, high-paced environment.
- Serve as a strategic advisor to clients by analyzing system usage trends and recommending best practices to maximize operational efficiencies.
- Continuously strive to enhance the client experience and internal efficiency by suggesting process improvements to Concierge Services department leadership.
- Work comfortably in a multi-channel support environment including tickets, email, phone, and virtual meetings.
- Manage multiple tasks, identify priorities, and perform work duties with a sense of urgency.
- Monitor emails and ticket creation for new support opportunities.
- Keep all internal and external tracking systems up to date.
- Utilize a variety of programs including PAR OPS back-office solution, SharePoint, Microsoft Office, and a ticketing system.
- Respond to emails and messages in a polite and professional manner.
- Perform miscellaneous job-related duties as assigned.
Requirements
- 2-3 years of experience with POS or back-office systems in the restaurant industry.
- 2-3 years of experience in a technical customer success, implementation, or restaurant IT operations role.
- Familiarity with restaurant workflows and operations.
- Strong analytical and problem-solving skills.
- A passion for learning and staying current with technology.
- Experience in a client-facing or professional services role.
- Track record of success in Professional Services.
- Comfortability in a dynamic, agile atmosphere of a technical organization with an expanding customer base.
- Communicate clearly and confidently, especially in writing.
- Have a sharp eye for detail and understand how small changes affect the bigger picture.
- Are self-driven but love being part of a collaborative, high-performing team.
- Enjoy solving problems and continuously learning new tools and technologies.
- Can juggle multiple tasks, prioritize effectively, and meet deadlines.
- Are comfortable using Microsoft Office, especially Excel and email services.
- Have the desire and ability to cross-train to other functions as necessary.
Skills
- POS systems
- Back-office systems
- Restaurant workflows
- Restaurant operations
- Analytical skills
- Problem-solving skills
- Technical customer success
- Implementation
- Restaurant IT operations
- Client-facing roles
- Professional services
- Microsoft Office
- Excel
- Email services
- SharePoint
- Ticketing systems
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- 2-3 years
Education Level
- Bachelor's degree in a technical field or equivalent experience
About the Company
- PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology for over four decades, empowering brands worldwide.
- Our innovative solutions provide comprehensive software and hardware for seamless experiences and growth.
- We enable over 100,000 restaurants in more than 110 countries.
- We offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty, and back-office software with hardware and drive-thru offerings.
- Learn more at partech.com or connect on LinkedIn, X (formerly Twitter), Facebook, and Instagram.
Equal Opportunity
- PAR provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
- We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws.
- If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com.
- For more information about your EEO rights as an applicant, please visit the US Department of Labor's website.