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About the Role

We are looking for a Production Support Engineer to work for the Commercial Line of Business. This role involves implementing and maintaining monitoring systems, responding to incidents, automating tasks, managing infrastructure, planning capacity, and collaborating with various teams to ensure system reliability and availability.

Responsibilities

• Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users.
• Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service.
• Automate repetitive tasks and processes to improve efficiency and reduce manual effort.
• Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources.
• Plan for future capacity needs to ensure systems can handle anticipated workloads.
• Develop and maintain processes for deploying software updates and releases.
• Work closely with developers, operations teams, and other stakeholders to ensure system reliability and availability.
• Maintain clear and concise documentation of systems, processes, and procedures.
• Identify areas for improvement and implement changes to enhance system reliability and performance.

Requirements

• 8+ Years experience in production support handling Prod incidents.
• Excellent knowledge of OCP and Azure Services.
• Container Services (Kubernetes) is mandatory especially on Azure using CLI
• Knowledge of Chaos Engineering.
• Operating System (Windows, Linux)
• Scripting (Shell Scripting, Python, Power Shell)
• Database (SQL database management, Mongo Db)
• Disaster Recovery Planning.

Skills

• Catch point
• Dynatrace
• Kubernetes
• Linux
• Python
• Red Hat
• Open Shift
• SRE
• OCP
• Azure Services
• CLI
• Splunk
• Chaos Engineering
• Windows
• Power Shell
• SQL database management
• Mongo Db

Experience Level

• 8+ Years experience in production support

Salary/Compensations

• 80,000 - 90,000

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

About the Company

• Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
• It is a responsible and diverse group of 340,000 team members in more than 50 countries.
• With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.
• It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Equal Opportunity

• Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace.
• Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.
• We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment.
• All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
• This is a general description of the Duties, Responsibilities and Qualifications required for this position.
• Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.
• Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship.
• Capgemini is committed to providing reasonable accommodation during our recruitment process.
• If you need assistance or accommodation, please reach out to your recruiting contact.
• Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
• Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law