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About the Role

As a Senior Manager, Technology Business Impact Change Lead, you will advance the STS NEXT technology transformation by helping leaders and teams navigate large-scale organizational and technology change. You will lead the strategy for identifying, translating, and driving adoption of business impacts associated with major transformation initiatives, beginning with the STS NEXT Operating Model. Your ability to connect transformation strategy to real business outcomes will help leaders make informed decisions, manage risks, and accelerate readiness across affected teams. This role offers the opportunity to develop expertise in enterprise transformation, organizational strategy, executive influence, and large-scale change adoption.

Responsibilities

Lead the strategy for identifying, translating, and driving adoption of business impacts associated with major transformation initiatives.
Partner closely with senior leaders, business stakeholders, technology teams, and the Transformation Management Office (TMO) to ensure organizational changes are clearly understood, effectively communicated, and successfully adopted.
Connect transformation strategy to real business outcomes to help leaders make informed decisions, manage risks, and accelerate readiness.
Bring structure to ambiguity, anticipate downstream impacts, and build alignment across interconnected initiatives.
Influence executive-level conversations.
Develop leader enablement resources.
Create visibility into transformation dependencies.
Ensure business impact considerations remain a critical component of planning and execution.
Contribute to initiatives involving Artificial Intelligence (AI), Enterprise Delivery Enablement, Schwab India, Vendor Management, and other strategic programs.
Support enterprise Operating Model transformations.
Support enterprise initiatives involving Artificial Intelligence (AI), vendor management, global teams, or delivery transformation programs.
Develop executive-facing presentations, adoption resources, and organizational communication strategies.
Facilitate alignment and adoption across geographically dispersed or complex stakeholder groups.

Requirements

8+ years of experience leading business transformation, change management, business readiness, organizational effectiveness, or related initiatives.
Proven experience leading business impact identification, assessment, and adoption planning for large-scale technology or operating model transformations.
Demonstrated expertise in Change Management, including translating strategic initiatives into actionable adoption and readiness plans.
Strong Stakeholder Management skills with the ability to influence and align senior leaders, business partners, and cross-functional teams.
Experience developing change narratives, executive messaging, leader toolkits, and communication strategies that improve understanding and adoption.
Strong Communication skills with the ability to explain complex transformation efforts in a clear, compelling, and practical manner.
Experience assessing organizational risks, dependencies, and readiness considerations across multiple concurrent initiatives.
Proven success driving cross-functional execution through Collaboration and partnership with business, technology, and program teams.
Strong Analytical Thinking and problem-solving skills with the ability to evaluate impacts, identify patterns, and recommend effective solutions.
Demonstrated ability to balance strategic objectives with execution priorities in evolving and ambiguous environments.
Experience enabling organizational change through influence rather than direct authority.
Experience within financial services, enterprise technology, or another highly matrixed organization.
Experience partnering with a Transformation Management Office (TMO) or similar transformation governance organization.
Demonstrated expertise in Strategic Planning to align transformation activities with long-term business outcomes.
Knowledge of change frameworks, stakeholder engagement approaches, readiness assessments, and adoption measurement techniques.
Expertise in Risk Management practices, including identifying, mitigating, and monitoring transformation-related risks.

Skills

Change Management
Stakeholder Management
Communication
Analytical Thinking
Problem-solving
Collaboration
Strategic Planning
Risk Management

Location

On-site

Work Type

On-site

Experience Level

Senior Manager
8+ years of experience

Education Level

Bachelor's degree or equivalent combination of education and related experience
Advanced degree, change management certification, or relevant transformation-related credentials

Salary/Compensations

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

About the Company

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.
Schwab Technology Services (STS) supports every enterprise at Schwab and delivers innovative technology solutions that create exceptional experiences for our clients and employees.