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About the Role

Elara Caring is seeking a Care Team Supervisor to lead a team of dedicated caregivers, making a real impact in the lives of patients by providing the Right Care, at the Right Time, in the Right Place. This role plays a key part in the growth of the home care industry.

Responsibilities

• Coordinate and schedule homemaking, personal care, and home health aide services in a timely manner, including coverage for planned and unplanned absences
• Maintain accurate client service records, plans of care, caregiver schedules, and required documentation
• Review and manage contract-specific documentation and ensure all required authorizations align with scheduled services
• Educate clients on services, policies, and Federal/State regulations to ensure understanding and compliance
• Support branch growth initiatives and operational planning efforts
• Review reports and monitor systems to ensure accuracy in billing, payroll, utilization, and service delivery
• Process and manage employee timesheets and collaborate with payroll and timekeeping teams as needed
• Ensure ongoing compliance with all State, Federal, licensure, contract, and regulatory requirements
• Provide guidance, coaching, support, and performance counseling to caregivers to promote engagement and quality care
• Ensure caregiver compliance with required trainings, certifications, medical requirements, health assessments, and in-services
• Conduct caregiver orientations and maintain complete caregiver and client documentation records
• Monitor daily client service delivery requirements to ensure adequate caregiver availability and shift coverage
• Review open shifts, utilization reports, and staffing needs daily to maintain continuity of care
• Submit employee incident, allegation, and workers’ compensation information to HR in a timely manner
• Communicate professionally and effectively with caregivers, clients, case managers, supervisors, and leadership teams
• Represent Elara Caring in a professional and positive manner within the community and through participation in local organizations and initiatives
• Remain flexible and available to support direct care services as needed
• Oversee and provide guidance to Chinese-speaking supervisors to ensure alignment with branch and organizational objectives
• Support Elara Caring’s mission, values, and commitment to delivering exceptional patient-centered care every day
• Perform additional duties and projects as assigned to support team and organizational success

Requirements

• High School Diploma or GED required
• Associate’s or Bachelor’s degree preferred
• Experience working with elderly or disabled populations preferred
• Five (5) years of experience in a fast-paced office or healthcare environment preferred
• Working knowledge of Medicare/Medicaid and home care operations preferred
• Knowledge of kidney-related diagnoses, including dialysis treatments and post-dialysis care needs is highly preferred
• Strong computer proficiency and documentation skills
• Excellent organizational and multitasking abilities
• Professional verbal and written communication skills
• Strong leadership, coaching, and motivational skills
• Ability to thrive in a fast-paced, high-volume environment
• Bilingual fluency (Spanish, Mandarin/Cantonese, Russian, or Portuguese) may be required based on location
• Reliable personal transportation and ability to travel locally and occasionally to support audits or operational needs

Skills

• Computer proficiency
• Documentation skills
• Organizational abilities
• Multitasking abilities
• Verbal communication skills
• Written communication skills
• Leadership skills
• Coaching skills
• Motivational skills

Location

• Queens Office

Work Type

• Full Time

Experience Level

• Five (5) years of experience in a fast-paced office or healthcare environment preferred

Education Level

• High School Diploma or GED
• Associate’s degree preferred
• Bachelor’s degree preferred

Salary/Compensations

• $2-24

Benefits

• Tuition reimbursement for full-time employees
• Free continuing education opportunities for all team members
• Clear paths for career growth and advancement
• Comprehensive medical, dental, and vision insurance
• 401(K) with employer match
• Generous paid time off, including holidays and family/pet bereavement
• Pet insurance for your furry family members

About the Company

• At Elara Caring, we believe the best care happens at home—where people feel most comfortable.
• Our compassionate teams serve over 60,000 patients every day, right where they live.
• We believe in supporting those who care for others.
• When you join our team, you become part of a compassionate, purpose-driven organization committed to making a real difference.

Equal Opportunity

• We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
• We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements.
• Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
• If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruiting@elara.com.