Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Join a fast-paced HR Shared Services team responsible for the day-to-day management of employee benefits administration, including processing transactions for employee separations and HR-related inquiries. This role will manage individual cases and engage internal stakeholders as required. We are looking for a candidate enthusiastic about Human Resources, enjoys helping employees find answers, and is interested in building HR knowledge. A successful team member will be detail-oriented, flexible with system changes, possess a problem-solving mindset, and enjoy creating order from ambiguity.

Responsibilities

Analyze and answer escalated and complex HR-related queries, acting as a liaison with local HR, COEs, and other key stakeholders.
Serve as an escalation point for tier one support regarding HR procedures, processes, and policies.
Proactively maintain and administer accurate and timely HR data in the global HR System.
Provide support for HR administrative processes throughout the employee lifecycle.
Manage benefits-related administration throughout the employee lifecycle.
Work with data, report on plans, and investigate and reconcile discrepancies.
Craft, document, and maintain benefit administration processes.
Support global Benefits projects.
Actively build and develop the HR knowledge base for employee self-service.
Partner with other regional HR Shared Services teams to standardize, streamline, and globalize HR business processes.
Lead efforts to document, simplify, and standardize HR business processes specific to the EMEA region.
Suggest and participate in the development of HR Workday enhancements.
Proactively document new processes and update existing process documents.
Update business processes and process documentation for accuracy, relevance, and consistency.
Participate in ad hoc HR projects.

Requirements

Possess a strong customer service orientation with a high level of integrity and confidentiality.
Knowledge of HR policies, practices, procedures, laws, and system tools.
Strong communication, organizational, collaboration, documentation, and presentation skills.
Data analysis skills, including strong Excel skills such as pivot tables and v-lookups (preferred).
Innovation, analytical, and creative critical thinking skills.
Proven ability to manage confidential information.
Experience documenting business processes in a visual format (MS Visio preferred) and writing detailed business process documents.
Experience leading business process improvement activities.
Ability to prioritize workload to complete assigned deliverables within the allocated timeline.
Clear evidence of effective decision making and judgment in day-to-day activity and stakeholder management.
Initiative-taking, can-do attitude with ease at taking ownership of complex tasks or issues.
Extensive HR or HR Shared Services experience.
Experience in using HR Systems, especially Workday.
Strong verbal, written, interpersonal, and telephone communication skills.
Strong Microsoft Office skills.
Experience with case management tools (especially ServiceNow) is highly desired.
Previous experience in handling HR requests for EE data and benefits administration.
Customer Service experience is preferred.

Skills

Customer service
Integrity
Confidentiality
HR policies
HR practices
HR procedures
HR laws
HR system tools
Communication
Organization
Collaboration
Documentation
Presentation
Data analysis
Excel
Pivot tables
V-lookups
Innovation
Analytical thinking
Critical thinking
Process documentation
Business process improvement
Workday
Microsoft Office
ServiceNow
EMEA benefits experience
Benefit plan regulations and compliance

Location

Stockley Park
Holborn
London (at 1 Triton Square, NW1, from approximately Q2 2027)

Work Type

Flexible working
Remote
Onsite

Experience Level

Extensive HR or HR Shared Services experience
HR Qualification desirable

Benefits

Compensation
Benefits
Transfers
Layoffs
Returns from layoffs
Company-sponsored training
Education assistance
Social and recreational programs

About the Company

For more than 35 years, Gilead has tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer, developing therapies to improve lives and ensure global access.
The company's mission requires collaboration, determination, and a relentless drive to make a difference.
Every employee plays a critical role in the discovery and development of life-changing scientific innovations.
Gilead is looking for passionate and ambitious people ready to make a direct impact.
People Leaders are the cornerstone to the employee experience at Gilead and Kite, driving culture and creating an environment where employees feel included, developed, and empowered.

Equal Opportunity

It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates to recruit select and employ the most qualified persons available for positions throughout the Company.
All employment actions are administered on a non-discriminatory basis without regard to protected characteristics or prohibited grounds, including gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless prohibited by applicable laws.
Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.