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About the Role
This role is central to creating a welcoming and professional experience for employees, customers, and visitors at our London HQ. It combines front-of-house reception, hospitality coordination, housekeeping oversight, and office support to ensure the office environment operates smoothly and reflects high standards of service and presentation.
Responsibilities
- Provide professional front-of-house reception cover and act as the first point of contact for visitors.
- Deliver an exceptional customer experience for employees, guests, and senior stakeholders.
- Manage visitor sign-in procedures and coordinate visitor access requirements.
- Coordinate meeting room bookings and ensure all spaces are prepared and presentation ready.
- Manage catering requests and prepare refreshments for meetings and events.
- Provide hospitality support for leadership, Board, and external stakeholder meetings.
- Coordinate incoming and outgoing mail, courier services, deliveries, and parcels.
- Ensure meeting rooms, kitchens, breakout areas, and hospitality spaces are maintained to a high standard throughout the day.
- Monitor and replenish refreshments, stationery, and office supplies.
- Oversee housekeeping standards across the office and liaise with cleaning contractors to address cleaning requirements.
- Conduct regular checks of office facilities and escalate maintenance or presentation issues when required.
- Support office events, employee engagement activities, and catering arrangements.
- Assist the Office Manager and Executive Assistants with general administration and office coordination activities.
- Maintain accurate records relating to stock, supplies, and hospitality procedures.
Requirements
- Previous experience in a reception, hospitality, housekeeping, catering, office support, or customer-facing role.
- Outstanding customer service skills with a professional, friendly, and confident approach.
- Experience interacting with visitors, clients, and senior stakeholders in a corporate environment.
- Strong organisational and time management skills with the ability to manage multiple priorities.
- A proactive, reliable, and adaptable mindset with a positive, can-do attitude.
- Ability to work independently while building strong relationships across the business.
- High attention to detail and pride in maintaining exceptional workplace and hospitality standards.
- Basic Microsoft Office skills, including Outlook, Word, and Teams.
- Food hygiene knowledge or certification.
- Experience supporting corporate meetings, events, and hospitality services would be advantageous.
Skills
- Customer service
- Reception
- Hospitality
- Housekeeping
- Catering
- Office support
- Customer-facing
- Microsoft Office (Outlook, Word, Teams)
- Food hygiene
- Organisation
- Time management
- Communication
Location
- London HQ, Pancras Square
Work Type
- Office-based
- Onsite 5 days per week
- Permanent
Benefits
- Market competitive base salaries
- Short-term incentive program
- Pension/retirement
- Life assurance
- Salary finance (payroll deduction loan scheme)
- Medical plans
- Health screening
- Critical illness insurance
- Disability insurance
- Holiday / paid time off
- Employee assistance programme
- Discounted gym/health club membership
- Transportation assistance schemes (e.g., cycle to work, travel loans, car leasing)
- Onsite catering/lunch vouchers
- Retail discounts
- Global recognition programme
About the Company
- RS is a global product and service solutions provider helping industrial customers operate more efficiently and sustainably.
- Operates in 33 markets, supporting around one million customers worldwide with over 875,000 stocked products and access to over five million additional products.
- Employs more than 8,500 colleagues globally.
- Values: We are one team, We deliver brilliantly, We do the right thing, and We make every day better.