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About the Role

Performs highly advanced (senior level) informational and communications work for the System Support Services (SSS) Division Coordination Office. Work involves leading the development, coordination, and governance of executive communications, strategic messaging, and enterprise content management to support division leadership and cross-functional initiatives. Develops and implements communication strategies, standards, and tools to ensure consistent, accurate, and decision-focused information is delivered to executive leadership and stakeholders. Serves as a central coordination point for synthesizing complex operational, policy, and program information into clear, actionable materials. Works under minimal supervision with extensive latitude for the use of initiative and independent judgment.

Responsibilities

Develops executive-level briefing materials, including memos, one-pagers, summaries, presentations, and proposals for SSS leadership.
Synthesizes complex, cross-functional information into concise, decision-ready formats.
Prepares talking points, strategic summaries, and responses for leadership engagements.
Reviews and edits high-visibility materials to ensure clarity, accuracy, and alignment with division priorities.
Leads development and implementation of division-wide messaging frameworks and communication strategies.
Ensures consistency of messaging across SSS programs, initiatives, and leadership communications.
Advises leadership and program areas on message framing, communication risks, and positioning.
Coordinates inputs across multiple stakeholders to produce unified communications.
Oversees development, organization, and maintenance of division SharePoint sites and content repositories.
Establishes standards for content structure, version control, accessibility, and usability.
Develops and implements content governance processes, including review, approval, and lifecycle management.
Ensures availability of accurate, current information to support operations and leadership decision-making.
Develops division-wide communications, reports, and informational materials.
Translates technical, financial, and policy-related information into accessible formats for diverse audiences.
Produces standardized templates and tools for recurring communication needs.
Serves as liaison between division leadership, program areas, and internal stakeholders.
Integrates information across initiatives to ensure alignment and completeness.
Supports coordination of division priorities through structured communication products.
Evaluates and improves communication tools, templates, and processes.
Recommends enhancements to improve efficiency, clarity, and usability of content and systems.
Supports development of standardized communication practices across the division.

Requirements

Experience developing executive-level briefing materials and strategic communications, such as written communications, reports, briefing materials, presentations, or other business documents.
Experience coordinating information or projects involving multiple stakeholders, program areas, or business units preferred.
Experience supporting communications, public information, or policy development.
Experience developing, managing content within SharePoint, intranet platforms, document repositories, or other information management systems.

Skills

Communications strategy, messaging frameworks, and executive-level writing
Agency programs, policies, procedures, and organizational structure
Content management systems, including SharePoint and web-based platforms
Information organization, accessibility standards, and usability principles
Writing, editing, and synthesizing complex information for executive audiences
Developing communication plans, templates, and standardized deliverables
Coordinating across multiple stakeholders and program areas
Using Microsoft Office Suite, SharePoint, and related tools
Analyze and interpret complex information and present it clearly and concisely
Develop and implement communication strategies and governance processes
Exercise independent judgment in high-visibility and sensitive situations
Manage multiple priorities and deadlines in a dynamic environment
Communicate effectively with executive leadership and diverse stakeholders

Location

AUSTIN

Work Type

Full time
Eligible for Telework

Experience Level

Senior level

Education Level

Graduation from an accredited four-year college or university with major coursework in communications, journalism, public relations, or a related field.

Salary/Compensations

$5,425.33 - $7,250.00 Monthly

Benefits

100% paid employee health insurance for full-time eligible employees
A defined benefit pension plan
Generous time off benefits
Numerous opportunities for career advancement

About the Company

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans.
At HHSC, your contributions matter, and we support you at each stage of your life and work journey.

Equal Opportunity

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
HHSC uses E-Verify.