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About the Role

The Technology Enablement function empowers JLL Work Dynamics (WD) accounts to deliver efficient business services, gain insights, maximize decision-making capabilities, and ensure high customer satisfaction by driving optimal value from the JLL technology platform and customer tools. The Account Technology Director (ATD) is a senior leadership role responsible for overseeing and implementing technology solutions to enhance account operations and leveraging data insights. This role bridges the gap between technology solutions and business outcomes, driving value and ensuring operational excellence.

Responsibilities

Develop and implement a technology strategy to support account operations, drive technology adoption, and align technology initiatives with business objectives.
Partner with the WD Technology Advisory team to identify and assess innovations and emerging technologies.
Establish and lead processes to identify, evaluate, and pilot innovative technology and service solutions.
Manage the execution of pilot programs for new technologies or process improvements.
Promote a culture of continuous improvement by fostering collaboration across teams.
Build and maintain strong relationships with key stakeholders, including clients, account leadership, and internal teams.
Facilitate effective collaboration and communication, presenting technology strategies and acting as a liaison between technology teams and business units.
Oversee the technology project portfolio, ensuring proper prioritization, resource allocation, and timely delivery of initiatives.
Implement and maintain project management methodologies, monitor project progress, and manage technology budgets effectively.
Collaborate with cross-functional teams to identify technology needs and opportunities.
Lead the design, development, and implementation of technology solutions, overseeing the evaluation, selection, and integration of new technologies and platforms.
Establish and maintain technology standards and best practices.
Manage the delivery of technology changes driven by ecosystem updates, client requirements, bug fixes, regulatory mandates, and enhancements.
Champion the adoption of analytics and AI tools within the account.
Support the progress of data projects along the established roadmap, facilitating communication and collaboration.
Address client information security concerns related to data initiatives.
Manage a team of technology professionals, providing guidance, mentorship, and fostering a culture of collaboration and excellence.
Effectively delegate tasks, encourage professional development, and support team members.
Ensure that the account team and relevant stakeholders understand and adhere to established cybersecurity policies and guidelines.
Act as a key facilitator in navigating cybersecurity processes, addressing potential roadblocks, and promoting a culture of security awareness.

Requirements

Bachelor's degree in Computer Science, Information Systems, or a related field.
Minimum of 10 years of experience in technology strategy, with a focus on account operations and data analytics.
Proven track record of successfully leading technology initiatives and delivering tangible business results.
Experience managing teams and working in a matrixed organizational structure.
Understanding of, and ability to navigate, contracts (MSAs, SOWs, subcontracts, KPIs etc.) to protect business interests and mitigate risk in delivery engagements.
Understanding of data analytics techniques and tools, as well as their application in driving actionable insights.
Excellent leadership and communication skills, with the ability to influence and collaborate across all levels of the organization.
Strong team management skills, with a track record of effectively leading and developing a high-performing team.
Ability to delegate tasks and responsibilities efficiently and create an environment of accountability and collaboration.
Strong business acumen and strategic thinking abilities.
Experience working with a wide range of technologies, platforms, and software development methodologies.
Familiarity with compliance and security regulations related to technology and data management.

Skills

Technology strategy
Account operations
Data analytics
Team management
Project management
Stakeholder management
Cybersecurity governance
AI tools

Location

On-site – London, GBR

Work Type

On-site

Experience Level

Minimum of 10 years of experience

Education Level

Bachelor's degree in Computer Science, Information Systems, or a related field.
MBA or advanced degree is advantageous.

About the Company

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.