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About the Role
Join our ever-evolving Hosted Experience team and help shape the future of global commerce. You will have responsibility for our Hosted Platform, the delivery engine of our Hosted product suite, working closely with architecture, development, product, and user experience teams. The platform is key to delivering a world-class set of hosted assets across payments and more.
Responsibilities
- Be the go-to partner for your client portfolio, building strong, trusted relationships through a caring, client-first approach.
- Advise clients on the right Global Payments products for them, understanding their needs.
- Take ownership of retention performance, proactively spotting at-risk accounts and acting early to protect and grow relationships.
- Lead key account conversations, using insights for account reviews, pricing requests, and negotiations.
- Be the Product Manager responsible for our Hosted Platform, focused on Hosted Payment integrations and other Hosted use cases.
- Develop a deep understanding of the products that sit on the platform, building a strong vision for it, and creating opportunities to innovate.
- Own the roadmap for the Hosted Platform, ensuring it delivers for all products.
- Work closely with Architects, User Experience and Product Management to articulate and communicate the platform's vision and value.
- Ensure the platform meets the requirements of individual products while maintaining consistency across the product set.
- Manage the frontend library, accessibility, compliance & mandates, security, UX, customization, localization, performance, and resilience of the platform.
- Champion the company's vision and working principles in interactions with Business Units.
- Bridge the gap between technology and the business.
- Understand requirements and business drivers.
- Define requirements using business examples in collaboration with Agile delivery squads.
- Identify research or analysis to support key questions and decisions.
- Manage stakeholders to secure agreement and alignment.
- Manage key vendor relationships.
Requirements
- Product management / business analysis skills and experience.
- Project management skills; ability to prioritize and complete tasks.
- Effective presentation and interpersonal skills.
- Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner.
- Ability to communicate effectively with all levels of management in an organized, professional manner.
- Team skills, including ability to establish and maintain effective working relationships with all levels within the organization, internally and externally.
- Strong problem-solving skills and innovative thinking.
- Stakeholder management.
- Confidence to challenge others appropriately.
- Leadership and negotiation skills.
- Flexibility, versatility, dependability.
- A genuine interest in Global Payments’ products and the wider payments industry, with a passion for learning and continuous improvement.
- A background in payments and fintech is a bonus.
- UI/UX experience is a bonus.
Skills
- Product management
- Business analysis
- Project management
- Presentation
- Interpersonal communication
- Verbal communication
- Written communication
- Teamwork
- Problem-solving
- Innovative thinking
- Stakeholder management
- Leadership
- Negotiation
- UI/UX experience
About the Company
- Our inclusive and global teams win together every day.
- We’re proud to have the best minds in the industry, who you can learn from as you grow your career.
- Globalpayers think like a client, act like an owner and win as one team.
- We’re curious and innovative – always finding better ways to deliver impact.
- We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.