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About the Role

This role is responsible for the registration and scheduling process for complex patients, including updating system information, preparing patient paperwork, and discussing financial obligations. The position requires excellent customer service and multitasking abilities in a high-volume environment.

Responsibilities

• Register patients, update insurance information, and schedule visits.
• Coordinate patient appointment scheduling.
• Interact with a diverse patient population.
• Utilize the electronic medical record for patient record maintenance.
• Provide proper consents for patients who are wards of the state and work with facilities for proxy consents.
• Adhere to payer requirements for referrals and authorizations.
• Schedule follow-up appointments, referrals, and prior authorizations.
• Communicate professionally with providers, patients, clinical care teams, and insurance companies.
• Answer incoming phone calls and direct them appropriately.
• Maintain a professional image by adhering to the dress code.
• Update the system with registration, scheduling, and insurance information.
• Prepare patient disability and out-of-work/school paperwork.
• Discuss financial obligations and explain regulatory forms.
• Work in multiple systems during patient interactions and phone calls.
• Understand and support the practice and hospital strategic plan, policies, and procedures.
• Represent the organization and support its ideals and principles.
• Exemplify guiding principles and ensure an optimal patient experience.
• Promote patient and employee safety and promptly report issues.

Requirements

• High School Diploma/G.E.D. required.
• 2-3 years of office experience or one year of related experience in a medical practice preferred.
• Experience using an electronic health record and Microsoft Office is a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgment and problem-solving ability; escalate issues as needed.
• Strong teamwork skills and work ethic.
• Access to sensitive information requires adherence to specific policies regarding minimum necessary use and protection of data.

Skills

• Electronic medical record utilization
• Microsoft Office
• Customer service
• Multitasking
• Time management
• Problem-solving
• Teamwork

Location

• Day (United States of America)

Work Type

• Full-time

Experience Level

• 2-3 years office experience or one year of related experience in a medical practice

Education Level

• High School Diploma/G.E.D.

Salary/Compensations

• $46,215.00 - $60,080.00

About the Company

• Albany Medical Center is an equal opportunity employer.
• Albany Med Health System is an equal opportunity employer.

Equal Opportunity

• Albany Medical Center is an equal opportunity employer.
• Albany Med Health System is an equal opportunity employer.