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About the Role

We are looking for an experienced EMEA Family Care Programme Advisor to join our team and provide high-quality, specialist support across our regional Family Care Programme. This role is ideal for someone with strong HR advisory experience, exceptional case-management skills, and the confidence to navigate complex, multi-country parenting leave policies.

Responsibilities

• Deliver expert, high-quality support across the EMEA Family Care Programme.
• Act as the primary specialist for complex parenting cases, country-specific policy interpretation, and advisory guidance across EMEA.
• Conduct in-depth fact-finding and policy interpretation to support employees navigating non-standard or cross-country specifications.
• Ensure accurate and timely case management while maintaining comprehensive case notes, evidence, timelines, and compliance documentation.
• Manage escalations, ensuring timely, accurate, and supportive resolution.
• Ensure compliance and timely escalation of high-level cases to the FCP Lead.
• Act with a high level of discretion, autonomy, and professional judgment when handling sensitive cases.
• Provide guidance, mentoring, and escalation support to the admin function.
• Partner with wider HCM teams (e.g., MLOA, BP, and Wellness) to resolve complex cases.
• Partner with wider HR teams on cross-functional initiatives.
• Facilitate ongoing stakeholder engagement activities.
• Support the FCP Lead on programme-wide initiatives.
• Support annual programme activities, process improvements, and regional projects.
• Support FCP Lead with continuous improvement of cross-region processes, flagging operational opportunities.
• Own the content and accuracy of all EMEA resources.
• Contribute to a positive working environment and uphold the firm’s core values: Client Service, Excellence, Integrity and Partnership.

Requirements

• Strong EMEA HR advisory background with experience managing sensitive and complex cases.
• Experience in supporting EMEA-wide projects.
• Knowledge of EMEA-wide leave requirements.
• Experience working within a large corporate environment in a fast-paced setting is a must.
• Confidence supporting multi-country HR processes.
• Excellent organizational, communication, and stakeholder-management skills.
• A proactive, collaborative, and solutions-focused mindset.
• This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed.
• All applications need to attach an up-to-date CV to be considered.

Skills

• Case management
• Policy interpretation
• HR advisory
• Stakeholder management
• Organisational skills
• Communication skills

Location

• London Office

Work Type

• Permanent
• Full Time
• Fully onsite role
• WFH 1 day per week

Experience Level

• Experienced

Education Level

• CIPD Level 5 (or equivalent)

Salary/Compensations

• £DOE

Benefits

• Flexible working and holiday entitlements
• Discounted childcare in one of our nurseries
• Quarterly Employee Appreciation Weeks
• Annual gala award evening
• Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more
• Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life

About the Company

• Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK.
• Through this support, our nurseries can deliver excellence – with 98% of our 270+ portfolio being rated Good or Outstanding by Ofsted.
• We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.
• Proud to be a Great Place to Work for 20 years.

Equal Opportunity

• We are an inclusive employer and welcome people from all ages and backgrounds to apply.
• We will consider reasonable adjustments required by applicants.