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About the Role

Familiar with functions of HIM Clerk and other HIM Technician positions to accurately direct calls for information and assistance. Responds to requests for patient records and patient information for continuation of care, court and other purposes outlined in procedure.

Responsibilities

• Receives and responds to medical records and record information requests from authorized persons/facilities
• Utilizes various Master Patient Indices (hard-copy and electronic) to accurately locate any prior patient visit history for logging requests for release of information
• Processes all interoffice and incoming mail and routes information timely and accurately
• Accurately updates the chart tracking system in responding to requests for release of information and chart sign-out
• Notifies staff of location and availability of medical records for continuation of care and review
• Other duties as assigned

Requirements

• 2 years office experience in acute care Health Information Management or equivalent Health Information Management technical training required
• Proficiency in reading, writing, and speaking the English language
• Computer literacy to include use of word processing, Windows, and/or mainframe computer systems
• Excellent guest relations skills
• Knowledge of medical terminology
• Excellent written and oral communications skills, including English usage, punctuation and grammar
• Types 45 wpm accurately
• Ability to work under pressure with time constraints
• Flexibility in scheduling required
• Visual acuity for reading and processing charts/information
• Manual dexterity and motor coordination for processing patient records and accessing computer data
• Hearing and speech to answer phones and greet public
• Work is mostly sedentary
• Ability to pull charts upon request for completion, patient care and release of information follow-up

Skills

• Computer literacy
• Word processing
• Windows
• Mainframe computer systems
• Guest relations
• Medical terminology
• Written communication
• Oral communication
• English usage
• Punctuation
• Grammar
• Typing 45 wpm

Location

• Fayetteville, North Carolina

Work Type

• Days

Experience Level

• 2 years office experience

Education Level

• Associate's degree in related field

About the Company

• Cape Fear Valley Health System

Equal Opportunity

• M/F/Disability/Veteran/Sexual Orientation/Gender Identity