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About the Role

As a Front of House Ambassador, you are the face and voice of our business, playing an integral role in ensuring visitors have an exceptional experience. You will support and enhance the client experience in our UK Head Office, delivering exceptional service while proactively multi-tasking in a vibrant environment.

Responsibilities

• Support the business to ensure a smooth and efficient client journey from arrival, during their visit and through to their departure.
• Provide a professional, welcoming, and engaging environment for all visitors, clients, and employees.
• Take responsibility for the presentation of Front of House facilities and services, liaising with the wider Workplace Experience team to ensure high standards and identify improvements.
• Ensure all spaces, aesthetics, digital content, and overall ambiance align with company brand identity, culture, and client experience standards.
• Manage client visits and meeting room bookings to minimize conflict and ensure meeting rooms and facilities are presentable and functional.
• Support Hospitality delivery functions by ensuring orders are placed in advance and proportionate to attendance.
• Operate the switchboard and monitor Reception emails, responding to enquiries and requests.
• Administer digital screens to ensure accurate, relevant, and up-to-date content, announcements, and visitor information.
• Coordinate and maintain digital displays and LED lighting systems within lobby and reception areas to enhance workplace experience and support company campaigns.
• Support the planning and delivery of brand activations, reception initiatives, client events, and workplace engagement activities.
• Act as an extension of the Workplace Experience team, ensuring policies and procedures are followed to provide a safe and secure working environment.
• Represent the business as a First Aider, Fire Marshal, and DSE Assessor (training can be provided).
• Develop effective working relationships with internal teams, external suppliers, and key stakeholders to enhance service delivery and contribute to a positive workplace experience.

Requirements

• A background in front of house, reception, hospitality, concierge services from either a corporate, luxury hotel, high end retail or similar background.
• Exceptional administrative and communication skills, with a high attention to detail.
• Confident with IT and a good understanding of Microsoft Office suite.
• Previous knowledge and use of Condeco/Eptura Engage and MS Places (soon to transition to MS Places) or equivalent room/desk booking system.
• Enthusiasm for working with people and a flexible approach to work.

Skills

• Administrative skills
• Communication skills
• Attention to detail
• IT proficiency
• Microsoft Office suite
• Condeco/Eptura Engage
• MS Places
• Room/desk booking systems
• Working with people
• Flexibility

Location

• London

Work Type

• Onsite
• Full time
• Permanent

Salary/Compensations

• Competitive salary

Benefits

• A benefits package that you can tailor to your needs

About the Company

• At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.
• We strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.
• We recognise the importance of work-life balance and are open to discussing flexible working arrangements for all roles.

Equal Opportunity

• We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic.
• If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.