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About the Role

The Senior Account Manager serves as the primary day-to-day contact and trusted advisor for a portfolio of group benefits clients, delivering exceptional service and ensuring the effective administration and ongoing success of their benefits programs. This role combines client relationship management, benefits expertise, problem resolution, and coordination with carriers and internal teams to provide a proactive, high-touch client experience.

Responsibilities

Serve as the primary day-to-day contact for an assigned portfolio of clients, delivering a consistent, high-touch service experience.
Build trusted relationships with clients, plan administrators, and key stakeholders by providing timely, responsive, and proactive support.
Maintain ownership of client service issues from initiation through resolution, ensuring accountability and a seamless client experience.
Escalate complex matters appropriately while retaining responsibility for communicating progress and outcomes to clients.
Manage day-to-day service requests, including eligibility and coverage inquiries, claims issues, billing questions, enrolments, terminations, beneficiary updates, and general plan administration.
Coordinate directly with insurance carriers, third-party providers, and internal stakeholders to resolve service issues efficiently.
Support plan implementations, transitions, and onboarding activities to ensure a smooth client experience.
Assist clients with plan changes, annual enrolments, and employee communication initiatives.
Prepare benchmarking reports, develop benefit summaries, and provide support with meeting materials, presentations, and communication pieces for plan sponsors and employees.
Review contracts, benefit booklets, policies, and administrative documents to ensure accuracy and alignment with plan provisions.
Collaborate closely with consultants, analysts, carriers, and internal service teams to deliver exceptional client outcomes.
Contribute to service continuity by maintaining complete and accurate client records, documentation, and account notes.
Review client-facing deliverables to ensure accuracy, professionalism, and consistency.
Share knowledge and best practices with team members and support the development of junior colleagues.
Participate in internal projects and initiatives that enhance service delivery and client experience.

Requirements

3 to 5 years of experience in group benefits
10+ years experience in a client service role
Strong working knowledge of group benefits products, carrier processes, and plan administration
Client-first mindset with a commitment to delivering exceptional service and building long-term relationships.
Strong problem-solving skills and the ability to independently manage issues through to resolution.
Excellent written and verbal communication skills
Exceptional organizational skills and attention to detail.
Ability to manage competing priorities and multiple client deadlines in a fast-paced environment.
Collaborative team player who contributes to a positive and supportive culture.

Skills

Client Relationship Management
Benefits Expertise
Problem Resolution
Coordination with Carriers and Internal Teams
Proactive Service Delivery
Written Communication
Verbal Communication
Organizational Skills
Attention to Detail
Time Management
Team Collaboration

Location

Remote

Work Type

Full-time

Experience Level

Senior

Salary/Compensations

$75,000 - $85,000 annually

Benefits

Extended health care and dental benefits
A retirement savings plan with company contributions
A suite of Health & Wellness offerings
Mental Health programs and support for you and your family
Assistance for the completion of industry designations

About the Company

People Corporation is a national provider of benefits, retirement, wealth, wellness, and human resource solutions.
Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians.
We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

Equal Opportunity

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to.
We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com.