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About the Role

The Finance Governance Issue Management Leader will be part of a first line of defense centralized team responsible for driving compliance with Governance standards across the Finance organization. This role is crucial for maturing the operating model and supporting Finance colleagues on their journey.

Responsibilities

Deliver a centralized Finance Governance Model by driving adherence, providing expertise, and standardizing execution of enterprise-wide governance programs.
Lead Issue, Incident Management & Customer Remediation across the Finance organization, with ad-hoc initiatives in other governance activities.
Enforce standard approaches for issue documentation, challenge root cause and risk mitigation, and analyze issue data and trends.
Assess the impact of cross-functional issues on Finance and monitor issue status, reporting to Finance Leadership and second line and risk committees.
Coordinate with matrixed Governance representatives and Issue Coordinators across Finance, potentially managing one direct report.
Coordinate with cross-functional Issue Management Leaders on complex issues, managing and representing Finance’s input on ownership and support.
Manage stakeholders for analyzing new incidents and issues to drive ownership and solutions.
Take ownership of monthly and periodic status reporting to Finance Management and second line of defense.
Engage in Issue Management, Incident and Customer Remediation forums to provide input and cascade outputs regarding new and changing Enterprise requirements.
Support Finance in driving effective risk identification and management of compliance or operational risks.
Establish effective relationships with Operational Risk and Compliance second lines of defense for challenge on issue ratings, action plans, and risk mitigation.
Coordinate activities to support various committees, ensuring presenters are scheduled and materials are provided.
Support the development of Finance-specific policy, procedures, job-aids, and training.
Support the delivery of webinars and training to build understanding within the Finance Function.
Assist with other governance responsibilities such as Exam Support, Supplier oversight, Surveillance Testing, and Quality Assurance.
Perform other duties and/or special projects as assigned.

Requirements

Bachelor’s degree in Finance or Accounting or related business field and 6+ years of experience in a regulated Financial Services organization, or 10+ years equivalent experience in a regulated Financial Services organization or External/Internal Audit within Financial Services practice.
4+ years of experience in a governance related role.
Finance qualifications (e.g. CPA).
Ability and flexibility to travel for business as required.
Must be 18 years or older.
Must have a high school diploma or equivalent.
Must be willing to take a drug test, submit to a background investigation and submit fingerprints.
Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
Legal authorization to work in the U.S. is required.
Will not sponsor individuals for employment visas, now or in the future.

Skills

Strong Finance technical skills
Risk management skills
Great attention to detail
Expertise in leading large group discussions
Managing through influence
Expert multi-tasker
Superior writing and editing skills
Ability to lead a small team
Ability to lead matrixed individuals
Prioritize multiple workstreams
Strong presentation skills
Experience in leading large group meetings
Presenting to Risk Committees
Demonstrated great verbal and written communication skills
Ability to work cross functionally to drive analysis and solutions
Understanding of Finance systems & processes
Demonstrated knowledge and understanding of relevant legislation, regulations, and policies
Direct experience in communicating with middle to upper management levels in a regulated environment
Analytically minded
Excellent documentation skills
Ability to manage multiple competing initiatives
Drive process improvements
Deliver results within deadlines with a focus on accuracy and attention to detail

Location

Near one of our Hubs

Work Type

Work from home
Office
Hybrid

Experience Level

6+ years of experience in a regulated Financial Services organization
10+ years equivalent experience in a regulated Financial Services organization or External/Internal Audit within Financial Services practice
4+ years of experience in a governance related role
10+ years of experience in Governance, Risk and Control role which includes Issue Management responsibilities
Internal or External Audit and/or first line risk and control experience
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.
Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.
Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.

Education Level

Bachelor's degree in Finance or Accounting or related business field
High school diploma or equivalent
Finance qualifications (e.g. CPA)

Salary/Compensations

110,000.00 - 185,000.00 USD Annual
Eligible for an annual bonus based on individual and company performance.
Salaries are adjusted according to market in CA, NY Metro and Seattle.

Benefits

Option to work from home near one of our Hubs or come into one of our offices.
Required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.

About the Company

Synchrony is committed to fostering an inclusive culture where individual skills, experience, and voice are valued.
We are building a future where everyone can belong, connect, and turn ideals into action.
More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs).
We have an award-winning culture for all.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.
If you need special accommodations, please call our Career Support Line at 1-866-301-5627.