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About the Role

The Case Manager provides ongoing support to families enrolled in Compass' rental subsidy program, with particular emphasis on maintaining housing and long-term stability. This position includes driving around the Bay Area to visit families in their homes. Services to families are provided in a mix of Spanish and English depending on family need.

Responsibilities

• Develop positive relationships with families that foster connection, support, and trust.
• Partner with families to develop short and long-range stability, self-sufficiency and well-being goals.
• Provide counseling, crisis intervention, and referrals to services offered both within Compass and externally.
• Connect with families regularly through office visits, home visits, and phone/email/text contact.
• Work with family and Compass finance team to ensure timely payment of rent and rental subsidies, and help families to navigate any challenges that arise with their landlord/property manager.
• Maintain accurate and up-to-date client files and promptly enter case notes, assessments, and service plans in Compass’ Salesforce database and ONE System.

Requirements

• CA Driver’s License and ability to be approved as a Zipcar driver required.
• Experience working with people in crisis.
• Demonstrated understanding of issues facing homeless and low-income families.
• Strong interpersonal skills, including relationship-building, networking, and ability to develop trusting relationships with a diverse set of individuals.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.
• Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.).
• Salesforce experience a plus.

Skills

• CA Driver's License
• Zipcar driver approval
• Working with people in crisis
• Understanding of issues facing homeless and low-income families
• Interpersonal skills
• Relationship-building
• Networking
• Developing trusting relationships with diverse individuals
• Commitment to diversity, equity, inclusion and belonging
• Proficiency in Microsoft Suite (Outlook, Word, Excel, Power Point)
• Salesforce experience

Location

• 1061 Market St, San Francisco
• In the community

Work Type

• Full time
• 37.5 hours/week
• In-person

Salary/Compensations

• $27 - $31 hourly

Benefits

• 4 weeks of vacation your first year, 5 in your second.
• Paid holidays
• Sick time
• Family leave
• Health, dental and vision insurance fully covered for employees and dependent children
• Long term disability insurance
• Life insurance
• Retirement contribution (5% of salary after one year, vests during years 2-6)
• Membership in OPEIU/Local 29 union

About the Company

• Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis.
• We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.
• The SF HOME team empowers homeless San Francisco families to find safe, stable, affordable housing.
• Families receive help with housing search, money for move-in costs and rent, and case management designed to set families up for long term housing stability.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• We are an equal opportunity employer and actively seek to recruit a diverse workforce.
• Compass embraces the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region.
• Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.
• Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency.
• Requests for reasonable accommodation apply to all aspects of the hiring process.