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About the Role
The Reprographics and Office Services Operator is responsible for providing a proactive on-site office support service to legal fee earners, including reprographics, administration, customer service, print, and mailroom duties.
Responsibilities
- Scan, print, and copy documents in various formats and sizes.
- Perform finishing tasks using wire/comb & velo binding equipment.
- Create e-bibles and perform quality control on all work.
- Process incoming post, including sorting, scanning, and emailing to relevant departments.
- Handle outgoing post via Franking/Royal Mail.
- Book and manage incoming couriers efficiently.
- Set up meeting rooms.
- Support archiving requests.
- Build client relationships, manage perceptions, and proactively support needs.
- Collaborate with colleagues to achieve optimal client results.
- Comply with departmental procedures.
- Assist with stationery replenishment, stock management, and recording items for ordering.
Requirements
- Previous Reprographics experience is essential.
- A proactive attitude and willingness to floor walk to support fee earners.
- Good PC skills with knowledge of Microsoft Word and Excel.
- Outstanding customer service skills.
- Ability to think creatively and make decisions independently when necessary.
- Capability to handle difficult situations appropriately.
- Adaptable and flexible approach.
- Team player mentality, willing to assist wherever needed.
- First Aid and Fire Warden training provided after successful completion of probation.
Skills
- Reprographics
- Administration
- Customer Service
- Print Operations
- Mailroom Operations
- Scanning
- Printing
- Copying
- Binding
- E-bible Creation
- Quality Control
- Post Handling
- Courier Management
- Meeting Room Setup
- Archiving Support
- Microsoft Word
- Microsoft Excel
Location
- London, EC2M 2AT
Work Type
- Full Time
- Permanent
- 40 hours per week
- Monday – Friday
- Shifts between 8am and 8pm
- 1 hour unpaid lunch
- 1 in 4 weekend on-call cover
Salary/Compensations
- £30,800 per annum
Benefits
- Company benefits
- 25 days holiday, plus bank holidays
- Salary sacrifice schemes
- Retail vouchers
- TechScheme
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
- Opportunity for career development
About the Company
- Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services.
- We have long-term trusted relationships with blue-chip clients across investment banks, law firms, and professional services firms.
- Williams Lea employs nearly 7000 people worldwide, providing efficient business services at client sites, from centralised onshore facilities, and through offshore locations.
Equal Opportunity
- The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation.
- It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
- If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com.