Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Process Manager applies their skills to the design, management, and optimization of business processes. You will work with extended teams across the enterprise and supply chain structure to ensure that the bank’s business processes are performing optimally and that business strategies are implemented within quality, time and cost goals. We’re always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.

Responsibilities

Play a key role in Capital One’s lean transformation
Collaborate with cross-functional teams as they execute marketing, operations, and other business strategies - ensuring we deliver exceptional products and services to our customers
Apply management skills such as communications and change leadership to help drive key priorities like product launches, technology changes, and continuous improvement
Use of various techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma
Apply different methods for process improvements such as variation reduction, waste elimination, and risk mitigation techniques.

Requirements

Currently enrolled in an undergraduate degree or higher from an accredited Canadian University with an expected graduation date in or after 2027.
Pursuing a bachelor’s degree/master's degree in Commerce, Business Administration, Engineering or a related field
Familiarity with Lean/Six Sigma/Process Improvement tools & methodology
Excellent strategic thinking, problem-solving skills and superior analytical skills
Enjoy working in teams and collaborating with others
Ability to adapt in a dynamic, ever-changing environment; being flexible and open to new ideas and requirements that will enable you to thrive.
Please include your resume and unofficial transcripts in one PDF in the attachment section under Resume/CV when you create your profile to apply

Skills

Visual Management
Business Process Management
Lean
Six Sigma
Communications
Change leadership
Strategic thinking
Problem-solving
Analytical skills

Location

Toronto, Ontario, Canada

Work Type

Hybrid (remote and/or in-office)
Full-time

Experience Level

Intern

Education Level

Undergraduate degree or higher
Bachelor's degree
Master's degree

Benefits

Full coverage for spouses, domestic partners, and dependents
Health and fitness center discounts
Training and professional development programs
Competitive compensation package
Comprehensive onboarding
Opportunities to network with the Summer intern class
Stay connected through the intern Slack channel
Paired up with a Buddy
Professional development opportunities such as lunch and learns
Fun activities such as workplace yoga sessions, happy hours, coffee chats

About the Company

For over 30 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding.
We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!
We listen — to our people, and to our customers.
We change with the times and have adopted a flexible hybrid model (remote and/or in-office).
Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days.
Expectations of being in the office will be balanced with personal life flexibility.
At Capital One we’re committed to diversity, inclusion and belonging.
We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates.
Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone.
We’re focused on helping associates live well—physically, financially and emotionally.
We support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents.
We’ve designed our benefits program to be flexible, comprehensive and consistent across our organization.
We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn’t.
We're on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify and humanize the world of credit cards.
We have the positive energy of a startup, with the advantages of a big company.

Equal Opportunity

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment.
We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.