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About the Role

As a new Process Manager, you will join the Process Manager Development Program (PMDP) for your first year, which includes hands-on training, implementing Lean/Green Belt methodologies on two projects, and presenting your work to senior leaders. You will also participate in social networking events and connect with other Process Managers across the business. The role focuses on creating and enhancing processes to deliver excellence to customers in every interaction, driven by customer needs and the pursuit of digital solutions to simplify their lives.

Responsibilities

Manage the improvement of business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better customer experiences.
Leverage process knowledge and stakeholder collaboration to measurably improve outcomes by helping to launch projects such as new products, digital features, automation, and digital transformation.
Collaborate with various departments, including the agile software studio and data scientist team, to develop and execute effective and efficient processes.
Apply leadership skills such as communication and change management to drive key priorities like product launches, technology changes, and continuous improvement initiatives.
Utilize various techniques and tools, such as Visual Management, Business Process Management, Lean, and Six Sigma, to define, manage, and improve processes.
Maintain knowledge of regulatory requirements and operational procedures, ensuring documentation is relevant and updated.
Develop and perform quality assurance routines, controls, and monitoring to measure and analyze process performance on existing processes.

Requirements

Students who have or will be graduating in 2027 from an undergraduate degree or graduates of Master's programs from an accredited University.
Completed a Bachelor's degree in Engineering, Commerce, Business Administration or a related field.
Excellent strategic thinking, structured problem-solving skills and superior analytical skills.
Familiarity with Lean/Six Sigma/Process Improvement tools & methodology.
Experience in basic coding and/or data visualization (e.g. SQL, Tableau).
Experience working and collaborating in teams.
Fluency in both English and French languages is a strong asset.

Skills

Process Improvement
Lean/Green Belt methodologies
Data Analysis
Stakeholder Collaboration
Agile Software Development
Data Science
Communication
Change Management
Visual Management
Business Process Management
Six Sigma
Regulatory Compliance
Quality Assurance
Basic Coding
Data Visualization
SQL
Tableau

Location

Toronto, Ontario, Canada

Work Type

Hybrid
3 days in the office

Experience Level

New Grad

Education Level

Undergraduate Degree
Master's Degree

Benefits

One-time Work From Home allowance
Full coverage for spouses, domestic partners, and dependents
Up to $3000 in mental health coverage
Up to $5000 in tuition subsidies per year

About the Company

For over 30 years, Capital One Canada has been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding.
We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

Equal Opportunity

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment.
We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.