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About the Role

The ACS Workforce Institute seeks a full-time Training Facilitator to deliver learning programs within the context of child welfare and juvenile justice. This person will work as part of the Learning Operations team to deliver and support learning for child welfare and juvenile justice professionals at ACS and their contracted provider agencies.

Responsibilities

• Facilitate standardized learning programs across multiple training locations and virtually as assigned and approved.
• Apply adult learning concepts and foster an effective learning environment for participants.
• Contextualize learning to model and implement best practices for child welfare professionals using prepared training materials.
• Complete training preparation, collaboration with other facilitators, and ongoing professional development.
• Ensure participants meet training objectives and complete activities in accordance with the provided curriculum.
• Perform day-to-day operational responsibilities, including the set-up and closeout of learning spaces, including virtual training platforms.
• Complete required reports (such as attendance rosters or coaching reports) and communications with internal administrative and support teams.
• Participate in regularly scheduled meetings, including workstream-wide and organizational-wide.
• Provide ongoing transfer of learning opportunities, including individual & group consultation, on-site/virtual support and coaching.
• Serve as a reviewer on project teams for learning programs and/or revisions for existing learning programs.
• Other duties as assigned.

Requirements

• Bachelor’s degree in social work, adult learning, or related field.
• At least two years of experience facilitating or teaching in postsecondary or professional learning environments.
• At least two years of human services or related experience.
• Direct care/service child welfare experience a plus.
• Strong presentation skills in multiple modes to diverse audiences.
• Demonstrated ability to facilitate learning using industry best practices for training strategies, classroom management, and engaging participants.
• Ability to work in a fast-paced and changing environment with multiple priorities that need to be effectively managed, while maintaining composure and flexibility in a structured environment.
• Strong problem-solving abilities to independently resolve routine and complex issues.
• Ability to work effectively as part of a team.
• Must be able to lift and move up to 30 lbs.
• Strong computer skills, including Microsoft Office and video conferencing tools.
• Experience in coaching preferred.
• Candidates must be authorized to work in the United States on a continuous basis.
• Sponsorship is not available for this position.

Skills

• Adult learning concepts
• Microsoft Office
• Video conferencing tools
• Presentation skills
• Training strategies
• Classroom management
• Problem-solving
• Teamwork

Location

• 110 William Street, New York, NY 10038

Work Type

• Full-time
• Hybrid

Experience Level

• At least two years of experience facilitating or teaching in postsecondary or professional learning environments
• At least two years of human services or related experience

Education Level

• Bachelor’s degree in social work, adult learning, or related field
• Master’s degree preferred

Salary/Compensations

• $75,000-$85,000

Benefits

• RFCUNY Employee Benefits and Accruals

About the Company

• The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries.
• As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college.
• With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers.
• Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education.
• The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule.
• As CUNY SPS moves beyond its 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.
• Within and created at the same time as CUNY SPS, the Office of Innovative Learning Solutions (ILS) designs custom workplace learning programs to help organizations achieve their goals.
• We are experts in research-based learning practices, online as well as in-classroom curriculum development and implementation.
• We are uniquely positioned to respond to organizational learning needs and support change management initiatives swiftly and effectively.
• CUNY SPS ILS partners with the New York City Administration for Children’s Services (ACS) to provide foundational and continuous professional development learning for child welfare and juvenile justice direct service staff and supervisors through ACS’s Office of Training and Workforce Development (OTWD).
• OTWD encompasses three entities: ACS James Satterwhite Academy, the ACS Workforce Institute, and the ACS Institute for Leadership Development.

Equal Opportunity

• The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer.
• It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.