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About the Role

We are looking for a Shift Lead who is a motivated and hands-on leader, passionate about retail and customer experience. This person thrives in a dynamic environment and can support, inspire, and guide the team on the floor and in back-of-house operations, while delivering a fun and engaging in-store experience.

Responsibilities

• Deliver a fun, engaging, and memorable customer experience aligned with Flying Tiger Copenhagen’s brand
• Act as a role model on the sales floor, supporting the team in driving sales and customer engagement
• Coach and support team members to achieve individual and store sales targets
• Set clear expectations and ensure team accountability during shifts
• Maximize sales opportunities by guiding behaviors on both the sales floor and in the back-of-house (BOH)
• Support team development through ongoing coaching and on-the-job training
• Assist in analyzing store performance and contribute to action plans to improve results
• Communicate effectively with the team and management to ensure alignment on priorities
• Support the execution of company policies, procedures, and operational standards
• Assist with inventory management, stock flow, and back-of-house organization
• Ensure visual merchandising standards are maintained and aligned with brand guidelines
• Help maintain a clean, safe, and welcoming store environment
• Support loss prevention, safety, and compliance with company policies
• Assist in controlling store expenses and optimizing resources
• Process transactions accurately and efficiently using POS systems

Requirements

• Minimum 1 year of retail experience (fast-paced or high-volume environment preferred)
• Previous experience in a supervisory or leadership role is an asset
• Strong ability to drive sales and achieve KPIs
• Solid understanding of retail metrics, with the ability to respond to business needs
• Comfortable making decisions and supporting conflict resolution within a team
• Strong organizational skills with the ability to manage multiple priorities
• Excellent communication and interpersonal skills
• Passion for customer service and team development
• Ability to identify and support the growth of top talent
• Basic proficiency in Microsoft Office (Excel, Word, Outlook)
• Flexible availability (evenings, weekends, and holidays)
• Ability to lift and move merchandise (up to ~50 lbs) as needed
• Comfortable using ladders or step stools
• Ability to perform physical tasks such as bending, reaching, and carrying items

Skills

• Customer service
• Team development
• Sales
• Microsoft Office (Excel, Word, Outlook)

Location

• Canada

Work Type

• Full-time

Experience Level

• 1 year retail experience
• Supervisory or leadership experience is an asset

Salary/Compensations

• $18.60/hr

Benefits

• Opportunities to grow and develop leadership skills

About the Company

• Fox Group is a leading and fast-growing retailer with over 10,000 employees globally.
• Flying Tiger Copenhagen is a Danish lifestyle retail chain that began in 1995.
• The brand has expanded to over 1,000 stores across 42 countries.
• Flying Tiger Copenhagen offers a wide array of products, primarily focusing on accessories and toys, designed to bring fun and surprise to everyday life.
• The store layout encourages a 'treasure hunt' experience with at least 300 new items introduced each month.

Equal Opportunity

• Fox Group is an equal opportunity employer committed to diversity and inclusion.
• We encourage applications from all qualified candidates, including those with disabilities.
• Accommodations are available upon request throughout the recruitment process and will be handled confidentially.