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About the Role

As a Service Project Coordinator, you will ensure customer projects move smoothly from planning through successful deployment by maintaining communication between Sales, Service, and Customer teams. This customer-facing role involves coordinating project activities, organizing documentation, monitoring timelines, and removing roadblocks. You will work with technical experts, account managers, and customers to keep everyone aligned while developing skills for a career in technical project management and operations.

Responsibilities

Coordinate communication between Sales, Service, and Customer project teams to ensure alignment on project scope, timelines, and deliverables.
Capture detailed meeting notes and convert discussions into clear action items, responsibilities, and follow-up tasks.
Collaborate with internal stakeholders to develop project plans, schedules, and resource requirements.
Assist with planning and coordinating logistics for customer deployments, including multi-site implementations.
Monitor project schedules, milestones, material orders, and task completion to keep projects on track.
Maintain accurate project documentation and ensure information remains organized and up to date.
Respond to routine project inquiries regarding timelines, documentation, project scope, and available resources.
Identify project risks or delays, engage the appropriate stakeholders, and help develop practical solutions.
Gather project updates from team members and maintain master project documentation and status reports.
Maintain consistent communication with customers and internal subject matter experts throughout the project lifecycle.
Assist in evaluating bids and supporting the preparation of technical proposals.
Take ownership of customer projects while developing technical project coordination and leadership skills through mentorship.

Requirements

Post-secondary education in Business, Technology, Engineering, Project Management, or a related discipline, or an equivalent combination of education and relevant experience.
Demonstrated experience coordinating projects, stakeholders, timelines, and deliverables within a professional environment.
Experience working in customer-facing, technical, operational, service, or project-based roles.
Proven ability to manage multiple priorities while maintaining exceptional attention to detail.
Eligible to work in Canada.
Ability to work full-time on-site in Sydney, NS.
Willingness to travel occasionally to support customer deployments.

Skills

Excellent organizational and documentation skills with a high degree of accuracy.
Strong written and verbal communication skills.
Excellent time management and prioritization abilities.
Ability to communicate project progress clearly and professionally.
Strong attention to detail with a structured, process-oriented approach.
Proficiency with Microsoft Office and common business software.
Interest in building a long-term career in project management or technical operations.
Experience coordinating multi-site deployments or field service projects.
Technical background or familiarity with hardware, systems configuration, or implementation projects.
Experience preparing or supporting RFPs, RFQs, and technical proposals.
Familiarity with project management software such as Microsoft Project, Asana, Monday.com, Jira, or similar tools.
CAPM certification or coursework in Project Management.

Location

Sydney, Nova Scotia

Work Type

On-site
Full-Time

Experience Level

Intermediate (3–5+ Years)

Education Level

Post-secondary education in Business, Technology, Engineering, Project Management, or a related discipline, or an equivalent combination of education and relevant experience.

Salary/Compensations

$56,000 to $80,000 CAD

Benefits

Leadership training, skills development opportunities, regular coaching, and clear pathways for career growth.
Medical, Dental, Life Insurance, Group Insurance, and a Company RRSP after six months of full-time employment.
Two weeks of paid vacation, increasing to three weeks after three years and four weeks after five years.
Access exclusive discounts at local businesses and restaurants.
Cost-shared YMCA membership, wellness initiatives, and access to a pension plan after three months of employment.
Regular social events, including seasonal parties, monthly lunches, and team celebrations.

About the Company

45Drives is changing the way organizations store data.
Instead of locking customers into proprietary software, we build enterprise storage solutions using open-source software and commodity hardware—giving customers flexibility, transparency, and long-term value without vendor lock-in.
45Drives is part of Protocase Inc., an innovative manufacturing and technology company with more than 400 employees serving over 16,000 customers worldwide, including organizations such as NASA, Boeing, Google, Apple, Microsoft, MIT, and many more.

Equal Opportunity

We strive to earn a living in a meaningful way. Too many people exist without finding joy or purpose in their work, and we believe that's just wrong. After all, we spend at least a third of our lives working—so why not create workplaces where people want to come to work in the morning and feel good when they leave at the end of the day?