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About the Role

We're hiring a Senior Associate to help lead analysis and execution on programs that reduce missing and incorrect orders. You'll dig into order-level data to size problems and spot patterns, help design and run tests of new merchant interventions, and turn what you learn into solutions. It's a good time to join: we're scaling several interventions that are already working and piloting new ones, so the work you do in your first few months will directly impact the future of Merchant operations. You will report into the Senior Manager, Order Quality on our Live Order Experience team in our Merchant Strategy & Operations organization.

Responsibilities

Strategize – Build the strategy for new product features and initiatives, including which merchant segments to target and how to drive engagement
Analyze – Build models to evaluate the, value and opportunity costs of strategic initiatives and define success with KPIs
Experiment – Use data-driven decision-making and sound business judgment to execute tests on everything from adoption to optimization
Influence – Work cross-functionally with our product, support, marketing, account management, finance, and analytics teams to land key initiatives
Make stuff happen – Handle complexity in a detailed and structured way, with a bias to action

Requirements

2-4 years of experience in strategy / business development / operations / technology / banking / consulting or related experience; high-growth or early-stage startup experience is a plus
Excellent analytical thinker who can deliver actionable recommendations out of complex datasets
Proven track record of leading initiatives, hitting goals, and succeeding in a complex and fast-moving environment
Expert interpersonal and communication skills
Self-starter – Has a bias towards action and thrives in a fast-paced, constantly changing work environment
Naturally curious – Always looks for ways to innovate and improve
Gritty – Rolls up sleeves and does whatever it takes to make things successful
Relationship-builder – Can influence and motivate people at all levels across a variety of job functions
Problem solver – Can independently translate high-level goals into actionable plans

Skills

SQL is a plus

Location

United States
Illinois
Colorado
Remote

Work Type

Full-time

Experience Level

Senior Associate

Education Level

Bachelor’s Degree or higher

Salary/Compensations

$87,000—$128,000 USD

Benefits

Opportunities for equity grants
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Flexible paid time off/vacation for salaried roles
80 hours of paid sick time per year for salaried roles

About the Company

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.