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About the Role

The Museum of Modern Art is seeking a Selling Specialist for the MoMA Design Store, Soho. This role is integral to achieving store sales and metric goals by delivering knowledgeable, inspiring customer service and partnering with management on sales strategies. The position upholds MoMA's standards and supports a holistic visitor experience, aiming to create positive customer interactions that encourage repeat business and positive word-of-mouth.

Responsibilities

Leads by example on the selling floor, engaging customers to increase conversion and average transaction amounts.
Connects with customers to enhance their experience, using suggestive selling and promoting museum memberships.
Captures customer email addresses at point of sale during transactions.
Promotes acquisition and engagement with the MoMA Design Store Rewards program.
Participates in client development initiatives, including maintaining a customer relationship management (CRM) system.
Assists with merchandising and ensures optimal stock levels and presentation.
Assesses product performance, provides feedback to management, and coordinates product training for Sales Associates.
Reviews and analyzes sales and margin reports to identify opportunities and develop selling strategies.
Maintains inventory levels, identifies discrepancies, conducts mini inventories, and participates in physical inventory.
Assists managers in training programs for new staff and demonstrates functions during shadowing.
Performs in-store product demonstrations to engage customers.
Attends product, vendor, and customer service training.
Regularly performs functions of different Visitor Experience team positions as assigned by management.
Performs any other duties reasonably related to the functions described.
Visits the Museum regularly to stay informed about current exhibitions and collections.
Attends at least two curator-led walkthroughs.
Attends staff meetings.
Completes and refreshes knowledge of all MoMA Design Store Training Modules.

Requirements

High school diploma or equivalent; bachelor’s degree or equivalent preferred.
Two years of related retail experience.
Strong organizational and communication (verbal and written) skills.
Customer engagement oriented.
Organized, detail-oriented with superb time management skills.
Proactive self-starter who exhibits initiative and leadership.
Proficiency with POS, Word, Excel, Google workspace, and Order Entry.

Location

Soho

Work Type

Full-time

Experience Level

2 years related retail experience

Education Level

High school diploma or equivalent
Bachelor's degree or equivalent preferred

Salary/Compensations

$30.67 per hour

About the Company

The Museum of Modern Art (MoMA) is a leading institution dedicated to the collection, display, and interpretation of modern and contemporary art.

Equal Opportunity

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history, or any other protected category as established by applicable law, including the New York City Human Rights Law (“NYCHRL”).
This is a unionized position at MoMA with covered employees represented by Local 2110, UAW, AFL-CIO.