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About the Role
AAA Western and Central New York seeks dedicated individuals who demonstrate compassion, empathy, and unsurpassed service to provide members with a totally satisfying experience and strengthen our mission to be their most trusted provider of automotive, travel, insurance, and other relevant products and services.
Responsibilities
- Efficiently assist customers through a variety of touchpoints including work activities, walk-ins, & phone calls.
- Ensure customer needs are met promptly & effectively and proactively address & resolve any issues by offering solutions tailored to their specific situations.
- Strive to resolve inquiries during the first interaction to enhance customer satisfaction.
- Maintain and/or exceed outlined expectations for phone queue availability to ensure customers are assisted in a timely manner.
- Ensure each customer is properly verified to maintain privacy & security standards.
- Accurately document all interactions and transactions related to policies, customers, carriers, and third-party touchpoints.
- Ensure clarity and completeness in all records.
- Attach all email & policy paperwork communications to the relevant policy in the appropriate system, ensuring easy access and traceability.
- Consistently demonstrate AAA Core Values in every interaction, fostering trust and reliability.
- Deliver an exceptional Member experience by addressing customer needs promptly, professionally, and empathetically.
- Offer a Club focused sales approach & continuously promote all Club products/services.
- Effectively sell AAA memberships to meet/exceed outlined expectations.
Requirements
- Responsible to obtain and maintain the required license or certification in an active status.
- Able to display working knowledge of carrier offerings, processes, and requirements.
- Ability to work evenings, weekends, & events as required by business need/Leadership directive.
- Working knowledge of computer software and ability to effectively navigate multiple systems.
- Ability to operate independently and display proficiency in minimization of errors & problem solving.
- Must be able to resolve problems and work under pressure to diffuse member concerns.
- Work under pressure during periods of high volume.
- Ability to multitask in various areas of insurance sales and service.
- Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone.
- Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time.
- Must be able to lift, carry, push, pull a maximum of 30 lbs.
Salary/Compensations
- $21/hr - $25/hr
Benefits
- Medical, Dental, Life and AD&D Insurance
- Flexible work schedules
- Pre-Tax & Roth 401(k) plan with company match
- Health Spending Accounts with company contribution & Flexible Spending Accounts
- Company Paid Short-term & Long-term disability
- Paid time off
- Tuition reimbursement & company-paid training programs
- FREE AAA membership & travel / product discounts
- Paid Volunteer Time Off
About the Company
- AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area.