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About the Role

As our Senior Conference & Events Manager, you will be the go-to leader for all operations and events, creating seamless experiences for clients and guests while ensuring smooth operational functioning. You will lead the charge in managing logistics, inspiring a diverse team, and driving exceptional client satisfaction.

Responsibilities

• Overall responsibility for the Events Operations
• Responsible for the Events operations team and Conference Services Team in all aspects of the operation
• Manage the external cleaning contract with monthly review and consistent monitoring
• Manage and drive forward the yearly, monthly and unplanned maintenance requirements
• Ensure that each department works to maintain the highest standards of delivery and customer service in accordance with the company’s standards of performance policy
• Constantly monitor and review of Front of House operations systems, implementing improvements as appropriate
• To review and manage the Health & Safety of the venue
• Direct management of the Events operations team and Conference Services Team and oversee staff rotas
• To ensure effective communication between all FOH departments and with the wider venue
• Deliver the highest levels of customer service across all events
• Constantly seek and monitor client feedback, ensuring that records are being kept up to date
• Manage and act upon feedback by providing action plans for improvement
• To ensure any complaints are dealt with professionally
• To achieve 90% result in Venue Verdict customer feedback and 9-10 Net Promoter score
• Possess a clear understanding of the company business plan and be responsible for ensuring that all targets relating to FOH are keep in line with the overall objectives
• Ensure that all tracking and stock control systems are in place with effective stock rotation and monthly counts
• Control purchases order systems with operations
• Manage all invoicing and inventory
• Labour management, ensuring we have the right people in the right places
• Assisting in the running a profitable venue to help towards the company vision
• Understanding and managing the Client Service and Conference Service departments and teams
• Maintaining excellent client relations to ensure a successful venue
• Build and maintain an excellent team to deliver the best service

Requirements

• Flexibility is key

Skills

• Commercial & financial management
• Operational management
• Client management
• Leadership

Work Type

• Monday-Friday
• Full-time

Experience Level

• Senior

Benefits

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support and personal advice programme
• 25 days annual leave plus bank holidays
• Company sick pay
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme
• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones
• Opportunities to volunteer, donate, and participate in community give-back initiatives

About the Company

• Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather.
• It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.
• The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers.
• With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.
• As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
• Learn more at https://convene.com/.

Equal Opportunity

• Convene is committed to building an inclusive and diverse workforce.
• We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.