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About the Role
The IT Applications & Infrastructure Manager is a key individual contributor responsible for supporting, enhancing, and maintaining enterprise applications, infrastructure systems, and operational technologies. This role provides advanced technical expertise and operational support across multiple technology domains, ensuring the continuity of mission-critical systems.
Responsibilities
- Supports and assists the IT Director in providing operational oversight and strategic execution.
- Assists in planning, implementation, administration, coordination, and communication related to IT initiatives.
- May lead select high impact meetings, project reviews, or operational discussions.
- Partners closely with SAP functional and technical teams to support integrations, data flows, and business processes.
- Works with Infrastructure teams to resolve escalated issues, support system stability, and contribute to technology planning.
- Coordinates with Desktop Support, Store Support, and Field IT teams to ensure reliable operations.
- Provides advanced support, troubleshooting, configuration, and coordination for a wide portfolio of specialized systems.
- Provides advanced troubleshooting across servers, networking, security tools, mobile devices, and IoT platforms.
- Assists in monitoring, maintaining, and improving both on-premises and cloud-based environments.
- Participates in incident response and root-cause analysis for complex, cross-system failures.
- Maintains documentation, system configurations, runbooks, and knowledge bases.
- Serves as a technical escalation point for multi-team issues requiring broad system knowledge.
- Advises the IT Director and other technology leaders on risks, opportunities, dependencies, and best practices.
- Contributes to the planning, execution, and deployment of IT projects.
- Serves as the technology expert for cross-functional initiatives.
- Manages small to medium-sized technology enhancements independently.
Requirements
- Bachelor’s degree in Computer Science, Information Systems or related field, equivalent technical certification.
- 7+ years of broad IT experience across applications, infrastructure, and support operations.
- Working knowledge of SAP environments, particularly eWM, SD/LE, ShipERP, Paccurate, or related areas.
- Strong understanding of enterprise IT operations: servers, networking, virtualization, security, end-user support, and retail technologies.
- Experience supporting multiple specialized or custom applications and operational systems.
- Demonstrated ability to troubleshoot and resolve complex cross-domain issues independently.
- Strong communication, coordination, and customer-service skills.
- Ability to work effectively with both technical and non-technical stakeholders.
- Experience working in distribution, warehouse, retail, or manufacturing environments.
- Prior IT management/leadership experience strongly preferred.
- Experience serving in a team lead role for the work group and/or as a specialist on complex technical and business matters.
- Familiarity with AS/400 systems and legacy application maintenance.
- Experience supporting IoT, automation equipment, or warehouse robotics.
- Background in PowerAutomate or other low-code automation platforms.
- Understanding of SAP integration tools, APIs, EDI, or middleware.
Skills
- SAP
- eWM
- ShipERP
- Paccurate
- Servers
- Networking
- Virtualization
- Security
- End-user support
- Retail technologies
- PowerAutomate
- AS/400
- IoT
- Automation
- Robotics
- APIs
- EDI
- Middleware
- 8x8
- PTLS
- Kardex
- eSecure
- MyPOS
- DC1
- Brivo
- TotalConnect
- QVR
- QNAP
- Zebra printers
- RFID
- Dropbox
- DCI
Location
- Pleasantville, New York, United States
Work Type
- Hybrid
- Full-Time
Experience Level
- 7+ years of broad IT experience
- Prior IT management/leadership experience strongly preferred
- Experience serving in a team lead role
Education Level
- Bachelor’s degree in Computer Science, Information Systems or related field
- Equivalent technical certification
About the Company
- For over 290 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide.
- The company has grown to include a coveted collection of cookware, flatware, glassware and kitchen gadgets.
- Tradition, quality, innovation, and craftsmanship are its ingredients for success.
- ZWILLING J.A. Henckels is an international industry leader that sells products in 100 countries with the help of ten wholly owned subsidiaries.
- ZWILLING has recently acquired global heritage brands —Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan)— to give its customers access to the most exceptional cookware and cutlery.
Equal Opportunity
- Not eligible for sponsorship