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About the Role

The Operations Manager leads Food & Beverage services and Front Office operations to ensure full compliance with hotel standards while delivering an exceptional guest experience. This role provides hands-on leadership to F&B and front desk teams, overseeing daily operations, reinforcing service excellence, and upholding hotel policies to create a seamless and memorable stay for every guest. This position is primarily scheduled for afternoons and evenings.

Responsibilities

Oversees and trains F&B staff and Front Office staff, with heavy focus on F&B.
Evaluates performance and administers disciplinary actions as needed.
Hires, trains, and supervises all personnel in the F&B department and the Front Office.
Prepares personnel schedules and submits employee records to the General Manager.
Monitors F&B staff and ensures service delivery exceeds guest expectations.
Assists with managing F&B operations for the restaurant and bar.
Is hands-on and physically supports F&B staff to ensure guests are taken care of and business needs are consistently met.
Directs daily Front Office operations, including guest check-in, check-out, cashiering, reservations, and night audit procedures.
Ensures adherence to employee rules and regulations, reporting deviations to the GM.
Evaluates employee performance and administers discipline in accordance with company policy.
Maintains compliance with hotel cash control and key control procedures.
Maintains a monthly inventory of supplies to support department operations.
Manages control and upkeep of employee uniforms, ensuring compliance with uniform policies.
Identifies and implements new methods, techniques, or equipment to improve efficiency and service quality, with approval of General Manager.
Oversees and coordinates luggage handling and storage.
Manages hotel parking services.
Performs other duties and responsibilities as required, including oversight and assistance in the F&B department.

Requirements

Minimum of 3-5 years of experience in front desk or hospitality management roles.
Prolonged periods of walking and/or standing.
Must be able to lift up to 50 pounds at times.

Skills

Strong leadership and team management skills.
Excellent customer service and conflict resolution abilities.
Effective communication and interpersonal skills.
Strong organizational and multitasking capabilities.
Proficiency in F&B POS systems and hotel management software.
Ability to maintain composure under pressure and resolve guest concerns.
Knowledge of cash and key control procedures.
Attention to detail and problem-solving skills.
Back of house kitchen experience preferred.

Experience Level

3-5 years of experience in front desk or hospitality management roles

Education Level

High school diploma or equivalent required
Degree in Hospitality or Business Management is preferred

Salary/Compensations

Competitive salary
Competitive hourly wages or salary
Performance-based bonuses or incentive programs

Benefits

Comprehensive benefits package
Health, dental, and vision insurance
Life and disability insurance
Paid time off (vacation, sick leave, and holidays)
Career growth and advancement opportunities
Marriott travel discounts

About the Company

This hotel is owned and operated by an independent franchisee, Lotus Hotels.
The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”).
The franchisee solely controls all hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.
This is a great opportunity for a hospitality professional ready to grow into – or continue developing – an operations manager role.
Opportunity to lead at an exciting new property within a growing brand.

Equal Opportunity

This company is an equal opportunity employer.