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About the Role

The Case Manager Supervisor/Senior Case Manager will provide day-to-day supervision to the case management team in a men’s homeless shelter. This role requires collaboration with other on-site departments to develop effective problem-solving methods and align strategies.

Responsibilities

• Manages intake and develops a comprehensive assessment for all new participants.
• Develops systems to guarantee the quality and efficiency of casework services.
• Ensures staff appropriately identify clients' needs, provide appropriate referrals, and follow up with resources to promote the program participant’s achievement of service plan goals.
• Ensures assessments, service plans, and client interactions are appropriately documented.
• Reviews all required case management documentation and any data collection tool in use.
• Supervises service staff.
• Ensures clear, concise, and professional interventions consistent with Agency policies, procedures, and evidence-based practices.
• Builds collaboration with community service providers.
• Maintains all required documentation/reports and submits them promptly.
• Provides crisis intervention and stabilization as needed.
• Identifies program needs and makes recommendations.
• Performs related tasks as assigned.

Requirements

• Proof of Education required.
• Ability to work some evenings and occasional weekends as needed.
• Excellent and demonstrated writing ability.
• Experience with CARES and DHS protocols.

Skills

• Fluency in Spanish is highly desirable.
• Strong assessment skills.
• Strong direct practice skills.
• Strong counseling skills.
• Strong supervision skills.
• Strong community outreach skills.
• Strong group leadership skills.
• Strong program development experience.
• Advanced knowledge of MS Word.
• Advanced knowledge of MS Excel.
• Advanced database management skills.

Location

• NYC

Work Type

• Full-time

Experience Level

• Senior

Education Level

• Bachelor's Degree Preferred

About the Company

• Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year.
• We are staffed by an extraordinary group of hardworking professionals who are fully committed to our mission - Building Communities. Changing Lives.
• We are a results-driven organization that focuses on empowerment and impact.

Equal Opportunity

• EOE