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About the Role

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.

Responsibilities

• Perform on-site installation of Pronto hardware and software solutions, including sensor systems, drive-by-wire (DBW) kits, power integration, and vehicle interfaces.
• Install peripheral hardware such as network stations, gate systems, and office infrastructure.
• Conduct system calibrations and validation tests to ensure installations meet operational standards.
• Coordinate with customer teams on training and technical maintenance.
• Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance.
• Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impact.
• Diagnose and repair hardware, software, and connectivity issues in the field.
• Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel.
• Provide basic training to customer staff when required.
• Document all service activities, updates, and issues using internal ticketing and CRM tools.

Requirements

• 5+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role.
• Proficiency with hand tools, diagnostic equipment, and electrical testing tools.
• Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs).
• Comfortable working independently in field environments and with minimal supervision.
• Excellent interpersonal and communication skills.
• Willingness to travel up to 75% to customer sites.
• Ability to lift up to 50 pounds.
• Capable of standing, bending, and working in and around vehicles for extended periods.
• Comfortable working outdoors in varying weather conditions.

Skills

• Field service
• Automotive electronics
• Mechatronics
• Technical support
• Hand tools
• Diagnostic equipment
• Electrical testing tools
• Vehicle systems (power, CAN bus, sensors, ECUs)
• Autonomous vehicle systems
• Heavy equipment
• Machine control
• Robotics
• Complex sensor integrations
• Linux-based systems
• Remote diagnostics

Location

• United States

Work Type

• Field-based
• Onsite

Experience Level

• 5+ years

Education Level

• Associate degree
• Trade school certification
• Technical college certification

Salary/Compensations

• $58,000 - $73,000 per year

Benefits

• Medical, Dental, Vision, Disability, and Life Insurance
• Flexible Spending Account / Health Savings Account Options
• 401(k)
• Equity
• Sick Time, Unlimited Flexible Time Off, and Paid Holidays
• Paid Parental Leave
• Pre-Tax Commuter Benefit Plan

About the Company

• Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide.
• We deliver real, production-ready autonomy that is already operating in the field.
• We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology.
• We are building toward becoming the world’s first profitable AV technology company.
• Atoms is a company driven by invention and continuous change—we are constantly reimagining our industries, building new products, and refining how we operate.

Equal Opportunity

• Pronto accepts applications on an ongoing basis.