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About the Role

The User Experience Researcher will play an influential role in shaping the future of the Peacock product by executing a variety of studies that answer key questions about user behavior and preferences. This role involves collaborating with cross-functional partners to evaluate product concepts and shape new product initiatives.

Responsibilities

• Conducting, analyzing, and synthesizing research on multiple aspects of consumer product and device experiences
• Working with Designers, Product Managers, Data Analysts, and other UX Researchers to define and research questions and identify opportunities for insights
• Supporting the User Research roadmap to ensure stakeholder and product needs are met and aligned with organizational KPIs and goals
• Communicating and socializing research findings effectively, translating insights into actionable recommendations
• Vendor management, as needed on specific projects
• Leveraging innovative research methodologies and AI-enabled tools to streamline efficient and repeatable workflows
• Championing a consumer-centric mindset throughout the organization

Requirements

• 5+ years of experience conducting UX research including experience executing product research projects from study design through fielding, synthesis, and reporting
• Skilled at employing a number of qualitative and quantitative research methods — including surveys, moderated and unmoderated usability studies, in-depth interviews, diary studies, card sort exercises, etc.
• Understanding of the strengths and weaknesses of different research methods, including when and how to apply them during the product development lifecycle
• Familiarity with statistics and experience using survey tools like Qualtrics
• Demonstrated success using data and insights to influence product decisions and impact product direction
• Ability to connect insights and themes across research projects
• Balance of effort across multiple projects simultaneously
• Clear written and verbal communication, strong data storytelling and presentation skills
• Experience partnering closely with designers, product managers, and data analysts
• Designing and executing quantitative research across a variety of analytical approaches
• Researching streaming products, sports experiences, and/or mobile games
• Managing projects and working in a large, matrixed organization
• Basic understanding of behavioral user analytics and how to incorporate behavioral analytics into UX research efforts

Skills

• Qualitative research methods
• Quantitative research methods
• Surveys
• Moderated usability studies
• Unmoderated usability studies
• In-depth interviews
• Diary studies
• Card sort exercises
• Statistics
• Qualtrics
• Data storytelling
• Presentation skills
• Behavioral user analytics

Location

• Hybrid

Work Type

• Hybrid

Experience Level

• 5+ years

Salary/Compensations

• $90,000 - $115,000

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid leave
• Tuition reimbursement
• Variety of other discounts and perks

About the Company

• NBCUniversal is one of the world's leading media and entertainment companies, creating world-class content distributed across film, television, and streaming, and brought to life through global theme park destinations, consumer products, and experiences.
• The company owns and operates leading entertainment and news brands including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock.
• NBCUniversal is a subsidiary of Comcast Corporation.
• The company's impact is rooted in improving the communities where employees, customers, and audiences live and work, with a rich tradition of giving back and championing an inclusive culture.
• They strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting the world.

Equal Opportunity

• NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
• External candidates may be required to attend an in-person interview with an NBCUniversal employee at one of their locations prior to a hiring decision.
• Qualified individuals with a disability or disabled veteran who require support throughout the application and/or recruitment process as a result of their disability have the right to request a reasonable accommodation.