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About the Role
The Hotel Front Desk Personnel promptly greets and registers guests, assigns rooms, issues keys, and checks out guests. He or she helps maintain room inventory, answers guest inquiries, provides local dining and entertainment recommendations, and helps ensure facility security.
Responsibilities
- Greets all customers in a warm, sincere, and helpful manner
- Checks guests in and out of the hotel, issuing room keys and directing guests to their rooms
- Answers inquiries regarding hotel services and related information and provides pamphlets, discount cards, etc.
- Manages inbound phone inquiries and routes calls accordingly
- Addresses customer concerns and issues or escalates them as needed
- Maintains work area in a neat and organized manner
- Attends required team meetings
- Performs other duties as assigned
Requirements
- High school diploma or GED required; some post high school education or training preferred
- One year of experience in a front desk or customer facing role (preferably in a hotel)
- Neat, clean, and professional appearance
- Pleasant/friendly demeanor and an outgoing personality
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
- Proficient computer and internet skills
- Excellent telephone skills
- Able to work a flexible schedule, which may include working days, evenings, weekends, and holidays
Skills
- Computer literacy
- Internet savviness
- Mathematical strength
- Telephone proficiency
- Organization
- Customer service
- Communication
- Problem solving
- Time management
Experience Level
- 1 year of experience
Education Level
- High school diploma or GED
- Some post high school education or training
About the Company
- Our commitment to excellent guest services is what drives us, and we are dedicated to hiring outstanding individuals who share our passion for ensuring our guests have an exceptional experience while staying with us.