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About the Role

This position guards the agencies personnel and property against assault, theft, vandalism, and illegal entry of facilities.

Responsibilities

• Monitors access to the facility to ensure only authorized people enter.
• Patrols the assigned areas within and outside the building.
• Examines the physical site (doors, windows, gates, etc.) as well as individual’s behaviors.
• Promptly writes accurate observation logs and incident reports.
• Manages the security camera system, ensuring appropriate camera coverage and record retention.
• Activates and deactivates alarm systems.
• Handles circumstances when an individual breaks a facility rule such as loitering, smoking, or carrying forbidden articles.
• Provides guidance to individuals in the event of a fire or emergency.
• Assists with preparing identification badges for staff, clients, or others.
• Participates in staff and supervisory meetings.
• Identifies and reports opportunities to improve the quality of care, staff effectiveness, and participant satisfaction.
• Satisfactory completion of mandatory trainings.
• Additional duties as assigned.

Requirements

• High school diploma or equivalent.
• New York State Security Guard registration.
• One (1) year experience in security or law enforcement.
• Experience in a behavioral health setting where individuals have mental illness or substance use disorders.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to explain safety procedures.
• Ability to follow instructions, policies, and procedures.
• Ability to clearly and effectively present information in one-on-one and small group situations with patients and employees.
• Ability to add and subtract, estimate distance, height, and other relevant measurements.
• Ability to apply common sense understanding to carry out instructions in writing, oral, or diagram form.
• Ability to deal with unexpected or crisis situations.
• Ability to remain calm under stress.
• Must be well-organized, courteous, alert, and observant.
• Must have strong customer service skills.
• Strong de-escalation skills, including the ability to control own emotions and reactions in a positive way.
• Ability to walk the facility premises in various weather conditions.
• Physically capable of reacting swiftly in emergency situations.
• Good vision and hearing are essential for monitoring surveillance equipment, observing activities, and responding to alarms.
• Ability to speak and understand Spanish is desired.
• Must be able to perform each essential job duty satisfactorily.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Skills

• Customer service
• De-escalation
• Organization
• Courtesy
• Alertness
• Observation
• Spanish (desired)

Location

• Buffalo, NY 14209

Work Type

• Per Diem

Experience Level

• 1 year experience in security or law enforcement

Education Level

• High School

Salary/Compensations

• $18.50 - $20.00 Hourly