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About the Role

We are seeking a passionate, detail-oriented individual to join our growth team. This role is part empathetic listener, part healthcare navigator, and part logistical whiz. You will be joining a team responsible for everything a family needs prior to enrolling with Flourish. Your job will be to communicate effectively and empathetically with each family, help understand what they need and want, and operationalize workflows to get kids access to care as quickly as possible.

Responsibilities

Reach out to patients, parents, and caregivers who qualify to introduce them to Flourish Health’s mental health services.
Screen potential patients for eligibility and be able to navigate challenging conversations well.
Schedule appointments with patients and their caregivers with the Flourish Clinical Team in the most seamless way possible.
Complete follow-up phone calls as needed to ensure patient readiness and understanding of services.
Make calls to reschedule consultations as necessary, accommodating patients' schedules.

Requirements

Excellent listening skills and an empathetic demeanor.
Strong attention to detail.
Previous experience in patient or customer relations, preferably within the healthcare industry.
Must be 18 years or older.

Location

Remote

Work Type

Full Time
Remote
In-person event attendance required 2+ times per year
Monday-Friday with 1-2 evenings a week required

Salary/Compensations

$50,000-$59,000

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) matching to help you plan for the future
Paid Time off

About the Company

1 in 25 adolescents and young adults will be diagnosed with serious mental illness. The majority of these families struggle to get care. Flourish (https://flourish.health/) is here to ensure that everybody gets the same access to great care.
At Flourish Health, we are committed to providing compassionate mental health services to those in need.
Flourish Health participates in E-Verify. As an employer, we comply with federal law by verifying the identity and employment eligibility of all individuals hired to work in the United States.

Equal Opportunity

Flourish Health is an Equal Employment Opportunity (EEO) employer.
We are committed to providing a work environment that is free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws.
We embrace diversity and encourage all qualified candidates to apply, as we believe that our differences make us stronger and more innovative.
Our dedication to inclusivity is the foundation of our work culture, where everyone is valued, respected, and has an equal opportunity to thrive.