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About the Role
As a Service Advisor at Somerville Hino, you are a key point of contact for customers and an essential link between the service team and the shop. You are customer-focused, organized, and sales-minded, with a strong commitment to keeping customers safely on the road. You take pride in delivering accurate information, meeting service sales objectives, and ensuring a positive customer experience from start to finish.
Responsibilities
- Maintain a high level of customer satisfaction while recommending appropriate repairs and services based on customer needs.
- Present maintenance recommendations and service menus in a clear and professional manner.
- Prepare accurate labour and parts estimates and provide realistic timelines for service completion.
- Answer incoming service calls professionally and efficiently.
- Manage and maintain relationships with repeat customers and oversee assigned accounts.
- Coordinate and monitor active service jobs to ensure timely completion.
- Act as a liaison between customers, technicians, and the service team to maximize efficiency and results.
- Maintain accurate documentation including work orders, purchase orders, invoices, and reports in accordance with company SOPs.
- Communicate service reminders and follow up with customers as required.
- Ensure the service area maintains a clean, safe, and professional appearance.
- Proactively reach out to customers for service opportunities and accurately record information in the CRM system.
Requirements
- High school diploma or post-secondary education.
- Previous experience as a Truck or Automotive Service Advisor in a dealership environment is preferred.
- Minimum of one (1) year of sales experience; experience in a truck, automotive dealership, or aftermarket environment is an asset.
- Strong customer service orientation with the ability to work independently.
- Ability to learn and effectively use company-provided software and systems.
- Self-motivated, organized, and detail-oriented.
Location
- North York
- Scarborough
Work Type
- 4-day work week
- Hybrid
Experience Level
- Minimum of one (1) year of sales experience
Education Level
- High school diploma or post-secondary education
Salary/Compensations
- Competitive compensation and bonus program
Benefits
- Comprehensive health and dental benefits, including an Employee Assistance Program.
- Generous vacation and paid time off (PTO) in alignment with Ontario employment standards.
- Opportunities for professional development and internal career advancement
About the Company
- For more than 60 years, Somerville has built a strong reputation for integrity, quality, and customer service excellence within the transportation industry.
- As a family-owned organization with an entrepreneurial culture, we value collaboration, innovation, and high performance.
- At Somerville, people come first—we believe in working together, supporting one another, and doing the right thing.
Equal Opportunity
- At Somerville Auto Group, we respect diversity and treat one another in ways that are fair, courteous and compassionate, recognizing everyone’s contributions.
- As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve.
- Somerville Auto Group is committed to providing accommodations throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.
- We encourage applications from all qualified individuals. While we thank all applicants for their interest, only those selected for further consideration will be contacted.