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About the Role

As a Service Advisor at Somerville Hino, you are a key point of contact for customers and an essential link between the service team and the shop. You are customer-focused, organized, and sales-minded, with a strong commitment to keeping customers safely on the road. You take pride in delivering accurate information, meeting service sales objectives, and ensuring a positive customer experience from start to finish.

Responsibilities

• Maintain a high level of customer satisfaction while recommending appropriate repairs and services based on customer needs.
• Present maintenance recommendations and service menus in a clear and professional manner.
• Prepare accurate labour and parts estimates and provide realistic timelines for service completion.
• Answer incoming service calls professionally and efficiently.
• Manage and maintain relationships with repeat customers and oversee assigned accounts.
• Coordinate and monitor active service jobs to ensure timely completion.
• Act as a liaison between customers, technicians, and the service team to maximize efficiency and results.
• Maintain accurate documentation including work orders, purchase orders, invoices, and reports in accordance with company SOPs.
• Communicate service reminders and follow up with customers as required.
• Ensure the service area maintains a clean, safe, and professional appearance.
• Proactively reach out to customers for service opportunities and accurately record information in the CRM system.

Requirements

• High school diploma or post-secondary education.
• Previous experience as a Truck or Automotive Service Advisor in a dealership environment is preferred.
• Minimum of one (1) year of sales experience; experience in a truck, automotive dealership, or aftermarket environment is an asset.
• Strong customer service orientation with the ability to work independently.
• Ability to learn and effectively use company-provided software and systems.
• Self-motivated, organized, and detail-oriented.

Location

• North York
• Scarborough

Work Type

• 4-day work week
• Hybrid

Experience Level

• Minimum of one (1) year of sales experience

Education Level

• High school diploma or post-secondary education

Salary/Compensations

• Competitive compensation and bonus program

Benefits

• Comprehensive health and dental benefits, including an Employee Assistance Program.
• Generous vacation and paid time off (PTO) in alignment with Ontario employment standards.
• Opportunities for professional development and internal career advancement

About the Company

• For more than 60 years, Somerville has built a strong reputation for integrity, quality, and customer service excellence within the transportation industry.
• As a family-owned organization with an entrepreneurial culture, we value collaboration, innovation, and high performance.
• At Somerville, people come first—we believe in working together, supporting one another, and doing the right thing.

Equal Opportunity

• At Somerville Auto Group, we respect diversity and treat one another in ways that are fair, courteous and compassionate, recognizing everyone’s contributions.
• As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve.
• Somerville Auto Group is committed to providing accommodations throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.
• We encourage applications from all qualified individuals. While we thank all applicants for their interest, only those selected for further consideration will be contacted.