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About the Role
Provide exceptional guest service by assisting guests with TS Rewards loyalty accounts, complimentary programs, promotions, and account inquiries. Maintain accurate player records, process rewards transactions, respond to guest communications, and support VIP guests while ensuring confidentiality, compliance, and a positive guest experience.
Responsibilities
- Greet guests in a courteous and positive manner.
- Ensure players receive exemplary guest service when explaining, instructing, and assisting guests with the fundamentals of TS Reward Card accounts and complimentaries.
- Efficiently and accurately create and maintain TS Rewards Loyalty Card accounts.
- Be thorough and concise when checking guest accounts for points and complimentary offer availability.
- Periodically circulate the gaming floor to assist VIPs with complementariness.
- Communicate and cooperate effectively with all departments.
Requirements
- High School Diploma/Equivalency or equivalent required.
- Previous experience in a guest contact position preferred.
- Excellent verbal and written communication skills required.
- Organizational skills required.
- Knowledge of data entry preferred.
- Proficiency in Microsoft Office applications (Word and Excel) required.
- Ability to operate standard office equipment such as calculators, printers, copiers, and scanners required.
- Willing to work a flexible schedule to include evening hours, weekends, and holidays as needed.
- Ability to stand/walk for long periods of time.
- Ability to lift up to 11 - 20 pounds.
Skills
- Verbal communication
- Written communication
- Organizational skills
- Data entry
- Microsoft Office
- Word
- Excel
- Operating standard office equipment
Location
- Remote
Work Type
- Swing shift
- Full-time
Experience Level
- Entry Level
Education Level
- High School Diploma/Equivalency
Salary/Compensations
- $16.50 hourly
Benefits
- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- Robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
- Comprehensive medical, dental, and vision plans
- 401(k)
- Life insurance
- Paid holidays
- Team member assistance programs
- Wellness programs
- Onsite medical center
- Training programs
- Complimentary shuttles
About the Company
- Turning Stone Enterprises is a dynamic organization with a diverse range of business operations.
- Turning Stone Resort Casino has received the prestigious Best of New York Gaming Resort award for six consecutive years.
- Other properties include YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach.
- The company portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
- Prioritizes the well-being and professional growth of team members.
- Focuses on delivering exceptional experiences for both guests and staff.
- Has over 4,500 team members across Central New York.