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About the Role

Geordie is building the platform enterprises rely on to govern their AI agents safely. We're looking for a technical, customer-focused Technical Account Manager to own the post-sale relationship with our customers and ensure they maximize their Geordie deployment. This hands-on role involves deep engagement with our platform and customer environments, with the opportunity to shape Geordie's customer success strategy as the first TAM hire. Embracing AI agents in daily workflows is essential.

Responsibilities

Own the technical relationship with a portfolio of enterprise accounts, building trust from kick-off through renewal and expansion.
Manage the end-to-end project plan for onboarding and major implementations, including timelines, milestones, resourcing, and risk tracking.
Guide customers through deployment, integrations, and configuration to ensure immediate value realization.
Become a deep expert on the Geordie platform to troubleshoot issues and answer technical questions.
Track account health and usage, identify risks, and drive actions to maintain customer engagement and expansion.
Own technical escalations by coordinating with engineering and product teams for issue resolution and customer communication.
Partner with sales to identify expansion opportunities and ensure strong technical health supports renewals.
Act as a customer advocate by relaying field insights on feature requests and friction points to internal teams.
Develop runbooks, guides, and best-practice materials for scalable onboarding and support.
Collaborate with sales, engineering, and product teams to deliver a seamless customer experience.
Contribute to shaping the processes and playbooks for customer support as the first TAM.

Requirements

3–5 years' experience in a Technical Account Manager, Solutions Engineer, Sales Engineer, or Customer Success Engineer role at a SaaS or cybersecurity company.
Passion for and interest in agents, their security, risk, and governance.
Solid technical fluency with agent architectures, security, tooling, APIs, SaaS/cloud integrations, and cloud environments.
Proven track record of owning post-sale enterprise customer relationships, including onboarding, adoption, and renewal.
Experience diagnosing and resolving technical issues, including coordinating with engineering.
Exceptional written and verbal communication skills, comfortable with both technical practitioners and executives.
Strong discovery and problem-solving skills.
Ability to deliver polished product walkthroughs and training sessions independently.
Highly organized with rigorous attention to detail.
Collaborative team player thriving in a fast-paced, ambiguous startup environment.
Based in the United States, with flexibility for travel.

Skills

Agent architectures
Agent security
Agent tooling
APIs
SaaS/cloud integrations
Cloud environments
Technical Account Management
Solutions Engineering
Sales Engineering
Customer Success Engineering
Project Management
Onboarding
Implementation
Troubleshooting
Customer Advocacy
Documentation
Enablement
Cross-Functional Collaboration
AI agents
Claude Cowork

Location

United States

Work Type

Full-time

Experience Level

3-5 years

About the Company

Geordie is building the platform enterprises rely on to govern their AI agents safely.
We are a high-growth Series A–B SaaS company.
Our values are: Solve What Matters, Build Learn Iterate, Kind Not Comfortable.
We aim to be a platform for your best work, fostering growth, leadership, and meaningful contributions.