Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Perform complex research and customer service work for HHSC Accounts Receivables Hotline and Research Team, acting as the subject matter expert (SME) on research-related matters for the Supplemental Nutrition Program (SNAP), Temporary Assistance for Needy Families (TANF), and Medicaid and provider claims. This role involves examining case documentation, researching and reconciling case files from error reports, processing, assigning, and auditing client requests for accuracy, monitoring Federal Treasury Offset Program (TOP) information, and training new hires. The position reports directly to the AR Customer Service Hotline manager and assists the Team Lead as needed, working under general supervision with latitude for initiative and independent judgment.

Responsibilities

• Verify work of and act as backup to TOP Specialist on executing TOP file uploads/downloads and ensure processing of TOP error files.
• Process Fair Hearing Appeal requests and represent Accounts Receivable as an agency witness when required.
• Process one-time debit requests from SNAP and TANF overpaid clients.
• Work and respond to ARTS Project inquiries.
• Process bankruptcy paperwork as needed.
• Create, process, and assign daily work order requests by customer service and research staff.
• Audit outgoing requests for accuracy.
• Take inbound collection calls and respond to inquiries from clients who are overpaid on SNAP and TANF benefits.
• Provide account information to clients utilizing various databases.
• Review client correspondence, research, and provide SNAP and TANF overpaid client case history documentation as requested.
• Make corrections to case records as necessary.
• Maintain, revise, and publish agency policies and procedures for Customer Service areas of AR.
• Identify, develop, and implement improvements within the AR Customer Service area.
• Provide input as a Subject Matter Expert in meetings when appropriate.
• Train all team members and new hires to reach their goals for Accounts Receivable and the agency.
• Manage the Accounts Receivable ARTS Project mailbox for changes and corrections to overpayment claims submitted by IG and Fair Hearings staff.
• Perform the same duties as all Hotline and Research staff.
• Work on special projects assigned by management, including ad hoc requests.
• Support AR management as needed and assigned.
• Complete state reviews as they are received to meet designated deadlines, with a minimum of one per day to prevent backlogs, Ombudsman complaints, and TOP offsets.

Requirements

• Experience identifying and developing process improvements.
• Experience using automated accounting or customer data base systems.
• Experience with MS office suite (Word, Excel, Outlook, Teams).
• Five years of progressively responsible experience in customer service, accounting, finance, auditing, or budgeting.
• Demonstrate consideration and respect for others in the workplace.
• Attend work on a regular and predictable schedule in accordance with agency leave policy.

Skills

• Customer service
• Accounting
• Bookkeeping
• Cash-handling
• Using an automated accounting system
• Using Microsoft Office Suite
• Knowledge of agency organizational structure for fiscal programs
• Knowledge of governmental accounting
• Knowledge of budget control methods, policies, and procedures
• Knowledge of laws and regulations pertaining to financial operations
• Knowledge of generally accepted accounting principles and procedures affecting the maintenance of accounting records and automated accounting systems
• Skill in use of a networked computer and software including Microsoft Excel, Teams, Word, Access, PeopleSoft, CAPPS HR, USAS and/or other financial software
• Ability to work independently with limited supervision
• Ability to communicate professionally and effectively both verbally and in writing with clients, providers, agency staff and others
• Ability to plan and manage accounting and project workflows
• Ability to prioritize assignments and meet work deadlines
• Ability to identify problems, evaluate alternatives, and implement effective solutions
• Ability to update and maintain department policies and procedures, work instructions, or work guides
• Ability to coordinate accounting operations and to provide guidance to others
• Ability to interpret and apply accounting theory
• Ability to interpret laws and regulations
• Ability to work accurately with numerical detail
• Ability to analyze, consolidate, and interpret accounting data
• Bilingual in both English and Spanish preferred
• Excellent written communications as observed by detail and completeness of information provided on state application.

Location

• AUSTIN

Work Type

• Full time
• Regular
• Not Eligible for Telework

Experience Level

• Five years of progressively responsible experience in customer service, accounting, finance, auditing, or budgeting.
• Accounting experience in State Government or Non-Profit organization is preferred.

Education Level

• Graduation from an accredited four-year college or university with major coursework in accounting, finance, or related field is generally preferred.
• Experience and education may be substituted for on another on a year-to-year basis.

Salary/Compensations

• $5,200.00 - $5,500.00 Monthly

Benefits

• 100% paid employee health insurance for full-time eligible employees
• Defined benefit pension plan
• Generous time off benefits
• Numerous opportunities for career advancement

About the Company

• Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans.
• At HHSC, your contributions matter, and we support you at each stage of your life and work journey.

Equal Opportunity

• In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
• If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747.
• If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work.