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About the Role

Performs highly complex (senior level) computer systems analysis work for the System Support Services (SSS) Division Coordination Office. Work involves analyzing business processes, identifying system requirements, and designing and implementing technology solutions to improve workflow efficiency, automation, and information management. Leads efforts to evaluate, design, and deploy workflow automation, data integration, and content management solutions using platforms such as Microsoft Power Platform and SharePoint. Translates business needs into functional system designs, supports implementation of automation solutions, and improves coordination infrastructure supporting executive operations and cross-functional initiatives.

Responsibilities

Leads analysis of business processes to identify inefficiencies, system gaps, and automation opportunities
Gathers and documents user requirements through stakeholder engagement and process evaluation
Translates business needs into functional specifications, system requirements, and solution designs
Validates requirements and proposed solutions with program and leadership stakeholders
Designs, develops, and implements automated workflows using tools such as Microsoft Power Automate and related platforms
Develops logic-based workflows to support data collection, approvals, notifications, and operational processes
Evaluates and recommends automation tools and technologies, including AI-driven solutions
Leads development of scalable and sustainable automation solutions aligned to business needs
Designs and develops user-facing applications and forms using Power Apps or similar platforms
Builds dashboards and reporting tools using Power BI and other technologies
Integrates data sources to enable real-time reporting and improve accessibility of information
Ensures data solutions support operational oversight and decision-making needs
Coordinates implementation of new or revised systems, automation solutions, and tools
Plans and supports system deployment, testing, and rollout activities, including user acceptance testing (UAT)
Ensures integration between automation tools, SharePoint environments, and reporting systems
Collaborates with IT and business teams to refine solutions and ensure alignment with agency standards
Develops process maps, flowcharts, and system documentation for current and future state processes
Creates and maintains standard operating procedures (SOPs) and user guides for systems and workflows
Identifies opportunities to standardize and improve operational processes across the division
Supports continuous improvement of systems and coordination processes
Serves as a liaison between business units, leadership, and IT partners
Provides guidance on system capabilities, automation solutions, and best practices
Participates in cross-functional meetings to present findings, recommendations, and system updates
Ensures solutions align with agency IT governance and center of excellence standards
May provide guidance, training, or technical direction to staff involved in systems or automation work
May serve as a lead on automation or system implementation projects

Requirements

Graduation from an accredited four-year college or university in information systems, computer science, business administration, information technology, public administration, or a related field
Experience conducting systems analysis, business process analysis, or requirements gathering
Experience developing, implementing, or supporting workflow automation, business applications, or technology solutions
Experience documenting business processes, system requirements, or technical procedures
Experience working with business stakeholders to identify and implement operational improvements
Experience using Microsoft 365, SharePoint, Power Platform, or comparable enterprise technologies
Experience and education may be substituted for one another on a year for year basis

Skills

Systems analysis methodologies
Business process improvement techniques
Workflow automation platforms (e.g., Power Automate, Power Apps)
Data integration
Reporting tools (e.g., Power BI)
Content systems (e.g., SharePoint)
Software development lifecycle (SDLC)
System implementation practices
Analyzing complex systems
Translating business needs into technical solutions
Designing and implementing automated workflows and applications
Creating process maps, system documentation, and functional specifications
Using Microsoft Power Platform, SharePoint, and related tools
Analyzing operational needs
Designing scalable system solutions
Coordinating system implementation across multiple stakeholders
Leading complex system analysis and automation initiatives with limited supervision
Communicating effectively with both technical and non-technical audiences
Managing multiple projects and priorities independently
Exercising sound judgment in system design, implementation, and improvement

Location

AUSTIN

Work Type

Telework Eligible
Regular
Full time

Experience Level

Senior level
Up to 5% travel

Education Level

Graduation from an accredited four-year college or university in information systems, computer science, business administration, information technology, public administration, or a related field

Salary/Compensations

$5,098.66 - $7,250.00 Monthly

Benefits

100% paid employee health insurance for full-time eligible employees
Defined benefit pension plan
Generous time off benefits
Numerous opportunities for career advancement

About the Company

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans.
At HHSC, your contributions matter, and we support you at each stage of your life and work journey.

Equal Opportunity

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.