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About the Role

Reporting to the Head of CLO Office and Legal Operations, you will lead Legal Operations matters within the Global Legal Team, driving efficiency, optimizing processes, and ensuring seamless functioning. You will explore innovative solutions and process efficiencies to support the department’s ambition to enhance legal service delivery in an AI augmented environment. This role is at the heart of CHANEL's legal transformation journey, driving high-impact projects, shaping the future legal operating model impacted by AI, and delivering insights that elevate how the Legal team operates worldwide.

Responsibilities

Lead and coordinate a portfolio of strategic legal operations projects, shaping and deploying a future legal operating model.
Act as the central point of contact for tracking, prioritizing, and orchestrating cross-functional projects and department-wide initiatives.
Identify process improvements and implement best practices to enhance legal service delivery effectiveness and efficiency.
Leverage AI, technology, and automation to streamline workflows and reduce turnaround times.
Lead strategic projects and portfolios requiring launches, changes, and implementation across different geographies.
Contribute to defining and executing the Legal Function and Legal Operations strategy in alignment with broader Chanel Business Strategy.
Co-design and independently drive the rollout of transformation initiatives over a multi-year horizon.
Collaborate with the Legal Leadership Team, IT partners, métiers teams, and cross-functional stakeholders to drive change management and stakeholder engagement.
Prepare and deliver high-quality strategic presentations for top management.
Draft governance documents, reports, speeches, and key communications on behalf of the Legal Operations team and the Global Chief Legal Officer.
Translate complex operational data and project outcomes into clear, compelling narratives for senior stakeholders.
Animate and develop a global Legal Operations community to foster synergies, share best practices, and drive consistency in legal ops projects across regions.
Champion the professionalization of Legal Operations and its positive impact on Legal service delivery.
Organize and deliver legal events and team engagement initiatives.
Track, analyze, and report on key legal performance metrics, building dashboards and regular reporting for legal leadership.
Monitor operational efficiency indicators and proactively identify areas for improvement.
Oversee the legal technology ecosystem, including the implementation, review, and management of legal tech tools globally.

Requirements

Qualified lawyer with 8 to 10 years of post-qualification experience, including substantial in-house experience within a global or multinational company.
Proven track record in legal operations, legal project management, or legal transformation.
Excellent written and spoken English.
Strong understanding of agentic AI, including its potential, capabilities, and legal use cases, and of responsible AI usage.
Ability to apply AI understanding to real legal operations use cases.
Genuine interest in AI, legal technology, and hands-on experience using or implementing relevant tools.
Strong understanding of how global legal teams operate within complex, matrixed organizations.
Data analytics experience is a plus.

Skills

Project management excellence
Strategic thinking
Executive-level communication
Change management
Data & analytics fluency
Community building
Stakeholder management
Curiosity & innovation
Resilience & agility

Location

London, United Kingdom

Work Type

Full-time

Experience Level

8 to 10 years of post-qualification experience

Education Level

Qualified lawyer

Benefits

Attractive, welcoming and inclusive workplace
Nurture personal growth
Contribute to collective progress

About the Company

CHANEL is one of the world's most iconic luxury houses.
At Chanel, we want people to be able to perform at their best and feel confident in their work.
We value the uniqueness of perspectives, experiences, and potentials of each individual and believe that they will increase the effectiveness of our teams.
Our core values are excellence, integrity, curiosity, generosity, collaboration, and delivering best-in-class legal services.

Equal Opportunity

We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.