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About the Role

This is a highly visible customer service position responsible for scheduling, pre-registration, and registration of patients in person and by phone using the Epic system. The Patient Access Specialist (PAS) I is an entry-level multifaceted position that works with interdisciplinary team members in the management of patient flow.

Responsibilities

• Interviewing patients of all ages and/or their representatives.
• Accurately entering and updating patient demographics.
• Obtaining and scanning legal IDs, insurance cards, signed consent forms, third party liability documents, and advance care plans.
• Obtaining electronic and/or phone benefit verifications.
• Coordinating benefits.
• Determining participating and non-participating insurance coverage.
• Collecting co-payments and out of pocket payments.
• Resolving patient checklists and workqueue encounters.
• Coverage of similar functions in other department areas.
• Making appointments.
• Transcribing MD orders.
• Scheduling of follow-up tests procedures and/or appointments.
• Providing patients with visit itinerary.
• Signing-in, admitting and checking-out procedures.
• Assisting with chart preparation, bed-planning, and other Patient Access Specialist functions as appropriate.

Requirements

• Experience in admitting and/or ambulatory setting or patient registration in an outpatient setting.
• Strong computer skills, with proficiency in office automated tools: e-mail, outlook and data entry.
• Effective communicator with all levels of staff, patients and customers.
• Displays emotional control.
• Ability to respond positively to fluctuations in patient flow.
• Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume.
• Coachable.
• Knowledge of front end role in revenue cycle: insurance benefits collection, verification, authorization, pre-certification, etc.
• Working knowledge of medical terminology.
• Self directed, motivated, resourceful, demonstrates initiative.
• Working knowledge of MS Office Suite applications: Word, Excel, Outlook.
• Proficiency in EPIC Prelude and Cadence.
• Ability to add, subtract, multiply, divide, and calculate percentages.
• Performs accurate typing at 45-60 wpm.
• Sitting in the same location or standing/walking; required to stoop, climb or lift light material (10 to 20 lbs.) or equipment.
• Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise.
• Tasks that involve no exposure to blood, body fluids, tissues, and other potentially infectious materials; but employment may require performing unplanned Category 1 tasks.

Skills

• Medical terminology
• MS Office Suite applications: Word, Excel, Outlook
• EPIC Prelude and Cadence
• Ability to add, subtract, multiply, divide, and calculate percentages
• Typing at 45-60 wpm
• Bilingual

Location

• Day (United States of America)

Work Type

• Regular Full time

Experience Level

• 0-1 years of experience in admitting and/or ambulatory setting or patient registration in an outpatient setting.
• 2 years of Healthcare/Medical - Admissions experience preferred.
• 2 years of Patient Access experience in a hospital and/or ambulatory care setting or Patient Registration in an Outpatient setting preferred.

Education Level

• High School Diploma
• Associates degree preferred

Salary/Compensations

• $32.39 - $36.04

Benefits

• Eligible for additional benefits consistent with the role.

About the Company

• HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report.
• As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation.
• HSS provides a supportive and inclusive environment.
• Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Equal Opportunity

• Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment.
• Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.