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About the Role

The Patient Scheduler is responsible for coordinating and scheduling patient appointments, ensuring efficient patient flow and optimal use of clinical resources. This role works closely with behavioral health clinicians and clinical support staff caring for patients enrolled in the TCHATT program, which provides telemedicine or telehealth programs to school districts in Central Texas. The Patient Scheduler plays a vital role in enhancing patient satisfaction and operational efficiency by managing appointment schedules and communicating with stakeholders regarding appointments.

Responsibilities

Schedule, cancel, and reschedule patient appointments.
Coordinate with behavioral health providers and clinical support staff to ensure availability.
Manage and prioritize appointment requests based on urgency.
Communicate with patients, guardians, and referring entities.
Communicate with patient and/or guardian regarding appointment details, changes, and cancellations.
Complete appointment confirmation calls, ensuring patients attend their appointment and support with rescheduling requests.
Support families, by phone, email or as requested in clinical visits, who need extra assistance in completing required forms, have language barriers, or trouble accessing virtual telehealth services.
Respond to inquiries and requests from patients, guardians, and referring entities in a timely manner via phone, text, email, virtual calls and other program platforms.
Answer inquiries regarding appointment schedules.
Provide information about clinical services and processes.
Gather needed information and forms to create client charts in the electronic health record (EHR) system.
Update and manage patient records in the EHR system.
Ensure confidentiality and accuracy of patient information.
Follow policies around documentation standards and timelines.
Work closely with behavioral health professionals to schedule appointments.
Ensure smooth and efficient patient flow.
Address and resolve scheduling conflicts.
Report and troubleshoot technical issues.
Coordinate with IT for resolution.
Assist with data entry and record-keeping.
Provide clerical support.

Requirements

Requires a High School Diploma/GED with at least 2 year(s) of experience in a similar role.
Basic computer skills and familiarity with scheduling software.
Relevant education and experience may be substituted as appropriate.
Bachelor’s degree in a related field with at least 2 year(s) of experience in a medical, mental health, educational, or other related setting.
Advanced proficiency in scheduling software and customer service.
Bilingual in Spanish and English.
Experience in electronic medical record systems management.
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.
You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.
Documents need to be presented no later than the third day of employment.
Failure to do so will result in loss of employment at the university.

Skills

Customer Focus
Interpersonal Savvy
Action Oriented
Decision Quality
Manages Conflict

Location

AUSTIN, TX

Work Type

40 hours per week
Flexible working arrangement can be accommodated
Occasional work on-site
Remote work will require reliable internet access and a suitable private workspace free from distractions

Experience Level

at least 2 year(s) of experience in a similar role
at least 2 year(s) of experience in a medical, mental health, educational, or other related setting

Education Level

High School Diploma/GED
Bachelor’s degree in a related field

Salary/Compensations

$40,000+

Benefits

Teacher Retirement System of Texas (TRS)

About the Company

This is a state-funded position sponsored by the Texas Child Mental Health Care Consortium (TCMHCC).
TCMHCC was created by the 86th Texas Legislature to leverage the expertise and capacity of the health-related institutions of higher education to address urgent mental health challenges and improve the mental health care system in this state in relation to children, adolescents, and perinatal women.
The University of Texas at Austin Dell Medical School serves as a designated Health-Related Institution (HRI) under TCMHCC.
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015.
The university’s company ID number for purposes of E-Verify is 854197.

Equal Opportunity

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action.
The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act).
If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting.
Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report.